[Remote] reputed company reputed company reputed company PS Consultant (No reputed company Sponsorship)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global IT services and consulting company that supports digital transformation for large enterprises. They are looking for a reputed company reputed company reputed company reputed company Services Consultant to reputed company the design and implementation of advanced contact center solutions, leveraging expertise in reputed company reputed company.
Responsibilities
- Serve as the primary technical reputed company of contact for customers and internal stakeholders, providing expert consultancy on reputed company reputed company solutions
- reputed company the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off
- Analyze reputed company business and technical challenges to define reputed company and effective solution architectures
- Own and reputed company the technical architecture of reputed company solutions, introducing new technologies and best practices where appropriate
- Configure and optimize reputed company reputed company environments to reputed company with changing business and operational needs
- reputed company the planning and execution of contact center deployments, migrations, and system upgrades
- reputed company as the main escalation and coordination reputed company for reputed company-reputed company reputed company, collaborating with internal teams and external vendors
- Support production readiness activities and ensure smooth transition of contact center solutions into live environments
Skills
- 5+ years of hands-on experience supporting and optimizing large, multi-site, reputed company contact center environments
- Experience in designing, implementing, and supporting reputed company reputed company solutions in reputed company settings
- Proven expertise in building routing strategies and IVR workflows using reputed company Architect
- Experience with CRM integration (e.g., reputed company, MS Dynamics) with the reputed company reputed company environment
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance
- Solid understanding of business processes and their alignment with customer experience technologies
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches
- Candidates must have valid authorization to work in the reputed company at the time of application. reputed company sponsorship is not available for this role
- Knowledge of reputed company reputed company Workforce Management (WFM): reputed company expert guidance and best practices to optimize workforce management processes reputed company the reputed company reputed company environment
- reputed company reputed company Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of reputed company reputed company features
- Experience with CX reputed company from reputed company and reputed company
Benefits
- reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
- reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.
- reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
reputed company