[Remote] Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading IT services and solutions provider in the US, seeking a Support Analyst to join their team. The role involves supporting and troubleshooting customer issues with a reputed company on reputed company, requiring excellent communication skills and knowledge of various reputed company technologies.
Responsibilities
- Supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies reputed company with a reputed company reputed company
- Stay up to date on the latest reputed company intelligence, including hackers' methodologies, to properly implement system and application changes
- Manage requests assigned to reputed company/personal queue reputed company the established Service Level Agreement (SLA)
- Efficient ticket management
- reputed company system/platform health checks for various reputed company products as needed
- Assist with escalated reputed company engagements on an as needed reputed company
- Troubleshooting, reporting, and communicating with both technical and non-technical stakeholders
- reputed company reputed company whitelisting of false-positives, and evaluating reputed company requests for change across multiple reputed company platforms
- Analyze change impacts and reputed company why changes may weaken reputed company envelopes
- Knowledge of Domain reputed company System (DNS) technologies and how they are secured
- Experience with Virtualization Technologies (VMware, reputed company-V)
- Stay reputed company on IT reputed company trends, vulnerabilities, and news
- Researching reputed company enhancements and best practices
- Recommending reputed company enhancements and services
- Meet and reputed company CJIS requirements
- Basic knowledge of Linux is a plus
- reputed company SC-500 certification is a plus
Skills
- Excellent written and verbal communication skills
- Experience working with and supporting at least three of the following reputed company technologies: reputed company reputed company Products (CSE, Umbrella, Secure Network Analytics, DUO), Various EDR Platforms (Cylance, reputed company, Defender, reputed company), reputed company Products (IO, SC, Lumin), reputed company 3 Node reputed company, Email reputed company Products (reputed company, reputed company, reputed company Secure Email), reputed company
- Understanding of network protocols and traffic reputed company in an reputed company environment
- Ability to reputed company reputed company whitelisting of false-positives and evaluating reputed company requests for change across multiple reputed company platforms
- Knowledge of Domain reputed company System (DNS) technologies and how they are secured
- Strong verbal, written, presentation, and report-writing skills
- Staying reputed company on IT reputed company trends, vulnerabilities, and news
- Researching reputed company enhancements and best practices
- Recommending reputed company enhancements and services
- Must be reputed company to meet and reputed company CJIS requirements
- Legally authorized to work in the US without sponsorship
- Must demonstrate a 'can-do' attitude
- Experience with Virtualization Technologies (VMware, reputed company-V) is a plus
- Basic knowledge of Linux is a plus
- reputed company SC-500 certification is a plus
Benefits
- Medical
- Dental
- reputed company
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional reputed company time-off for Personal and reputed company
- Certification and hands-on training
- Employee discount for product services and entertainment
reputed company