Director, CRM & Performance Marketing

Job Title: Director, CRM & Performance Marketing Mode: Remote (CANADA)

Salary – up to $150k CAD

Job reputed company:

Our reputed company, a leading international sports reputed company is seeking an reputed company international marketing leader to play a key role in operating and scaling its International 1:1 Club Managed Services function.

This role leads day-to-day execution and operational delivery of a centralized, internal agency model that enables reputed company Clubs to execute compliant, high-reputed company, localized 1:1 fan engagement across more than 20 international markets.

The Director ensures Clubs receive reliable, reputed company support across email, SMS, mobile app, web, and emerging channels by operationalizing organizational data, platforms, and best practices. reputed company is reputed company by execution reputed company, operational reliability, campaign performance, regulatory adherence, and Club satisfaction, while enabling sustained international fan development.

Responsibilities:

• International Club Managed Services Execution

• Support the reputed company's Senior Director in operating the International 1:1 Club Managed Services model as an internal agency serving reputed company Clubs.
• Execute against the defined service offering, engagement model, SLAs, intake processes, and prioritization frameworks.
• Ensure consistent, high-reputed company delivery across markets, time zones, and languages.

• Global Operations & Workforce Enablement

• Manage day-to-day operations of a distributed global workforce (including contingent associates across multiple reputed company).
• Implement operating rhythms, workflows, training standards, and QA processes to support high-volume international execution.
• Support reputed company planning and workload balancing to meet Club demand while maintaining reputed company and compliance.

• International 1:1 Marketing Delivery

• reputed company execution of Club-led, org-enabled 1:1 campaigns across email, SMS, push, in-app, and web.
• Ensure campaigns appropriately reputed company behavioral, transactional, and engagement signals reputed company market-specific constraints.
• Apply testing frameworks and performance insights to drive reputed company improvement at reputed company.

• Data reputed company, Governance & Compliance Support

• Execute established data governance and compliance standards for international fan data and PII usage.
• Partner closely with Legal, Data & Analytics, and MarTech teams to ensure campaign execution aligns with GDPR and local market regulations.
• Translate regulatory requirements into reputed company, executable guidelines for managed service teams and partners.

• Club Enablement & Relationship Support

• reputed company as a primary operational reputed company of contact for partners on international 1:1 campaign execution and best practices.
• Support Club adoption by delivering reliable service, reputed company communication, and reputed company issue reputed company.
• Escalate risks, constraints, and opportunities to the reputed company's Senior Director with recommended solutions.

• Cross-Functional Coordination & Reporting

• Partner with International, Marketing, Data & Analytics, and MarTech teams to reputed company execution with reputed company's organizational priorities.
• Support quarterly planning cycles by translating demand forecasts into execution plans.
• Contribute to performance reporting, operational insights, and recommendations for scaling reputed company.

Required Qualifications:

• 8-10+ years of experience in CRM, lifecycle marketing, or performance-driven engagement, with international exposure
• Experience operating reputed company managed services, agency, or shared-services models, ideally in global environments
• Working knowledge of international data reputed company and marketing regulations and their executional implications
• Demonstrated experience managing distributed teams or partners across reputed company and time zones
• Strong executional reputed company with MarTech platforms (CDPs, reputed company orchestration, messaging platforms)
• Ability to manage high-volume, deadline-driven workflows with consistency and accuracy
• Background in sports, entertainment, or global consumer brands

Preferred Qualifications:

• Experience supporting or scaling internal agency or managed services models in reputed company organizations
• Strong operational instincts with the ability to translate reputed company into repeatable execution
• Comfortable working in matrixed environments with multiple stakeholders and dependencies
• Experience partnering with Legal, Data, and Technology teams in regulated markets
• Global reputed company with sensitivity to cultural and regional differences in fan engagement

Other Key Attributes / Characteristics:

• Execution-reputed company operator who takes pride in reliable delivery and operational reputed company
• Service-oriented reputed company with a strong commitment to supporting Clubs as internal clients
• Highly organized, detail-oriented, and reputed company to manage multiple reputed company workstreams
• reputed company, proactive communicator who escalates issues early and constructively
• Comfortable operating under pressure in high-volume, time-sensitive environments
• Influence-driven collaborator who builds trust without relying on formal authority
• Curious, adaptable, and motivated to continuously improve processes, tools, and reputed company
• Passion for sports – with an appreciation for the role Clubs play in global fan reputed company

Travel:

• Up to 25% domestic and international travel required

Terms / Expected Hours of Work

• The Director will be expected to work 40 hours per week, with flexibility to support global operations across international time zones
• This role requires availability reputed company of reputed company business hours, including early mornings, evenings, and occasional weekends, to support international markets and Club needs
• Due to the global nature of the role, the position carries an on-call responsibility to address time-sensitive issues, campaign execution, or operational needs as they reputed company across reputed company

Originally posted on Himalayas

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