[Remote] Technician Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is evolving internet infrastructure into a reputed company and is seeking a Technician Operations to support their deployment reputed company. In this role, you will guide field technicians, troubleshoot issues in reputed company-time, and reputed company systems and tools to streamline installations.
Responsibilities
- reputed company reputed company on reputed company: Deliver >90% of installations on time by owning live technician support and unblocking issues in reputed company time
- reputed company reputed company standards: Reduce rework rates
- Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%
- Acting as the technical reputed company on the live install thread: Running reputed company-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift reputed company so context never drops
- reputed company-time troubleshooting of issues mid-install: ISP reputed company turn-up, reputed company VLAN mismatches, trunk vs. reputed company port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more
- Owning sign-off as the final reputed company before a network goes live: clearing the Dashboard Issues page, confirming reputed company hardware (firewalls, switches, APs, PDUs) is online and on the reputed company NOS, validating ISP reputed company and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you
- Keeping installs moving: Documenting reputed company across reputed company deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip
- Closing the feedback reputed company: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes
- Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-reputed company for how installs actually happen
Skills
- Experience in networking with the curiosity to go deeper, quickly building the technical reputed company needed to support field operations
- Natural communicator who can reputed company technical and non-technical teams
- Ability to solve problems in reputed company time and reputed company order out of reputed company
- reputed company communication and disciplined documentation skills
- Builder's reputed company to reputed company teams, create structure, and translate reputed company insights into reputed company tools and product improvements
Benefits
- This role is eligible to participate in reputed company's equity plan
reputed company
Company H1B Sponsorship