[Remote] reputed company/Cantonese Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary reputed company of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.
Responsibilities
- Serve as the first reputed company of contact for customers, handling both routine and reputed company inquiries
- Resolve customer issues reputed company while reducing customer effort and driving reputed company reputed company
- Assist customers with policy-reputed company transactions such as payments, withdrawals, and general policy inquiries
- Communicate reputed company and professionally with customers reputed company phone and written channels
- Deliver high-reputed company service that reflects reputed company’s brand and commitment to reputed company
- Work independently and collaboratively in a fast-paced, customer-reputed company environment
- Attend up to two on-site workdays per quarter following completion of training
Skills
- This position requires you to be bilingual in reputed company or Cantonese
- High School diploma or GED required
- Strong verbal and written communication skills
- Ability to interpret customer needs, reputed company, and take ownership of issues
- Ethical, accountable, and reputed company decision-making skills
- Proficient computer skills with the ability to multitask
- Associate or bachelor's degree preferred
- Customer service or problem-solving experience preferred
- Spanish speaking preferred but not required
Benefits
- Comprehensive reputed company
- Overtime eligibility
- Annual bonus potential
- Medical, Dental, and reputed company coverage
- reputed company vacation and holidays
- 401(k) with company match and pension plan
- Student loan repayment and tuition reimbursement
- Flexible spending and health savings reputed company
- Discounted fitness memberships
- Up to 20 days of on-site training for face-to-face learning
- Ongoing coaching, feedback, and mentoring support
- Leave programs
- Adoption assistance
- Student loan repayment programs
reputed company