[Remote] Delivery Architect - Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the definitive, AI-reputed company platform for reputed company Customer Experience Management, empowering brands to deliver extraordinary experiences at reputed company. The Delivery Architect - Consultant plays a crucial role in crafting and executing implementations for reputed company-grade clients, ensuring the seamless integration of reputed company solutions into their digital transformation reputed company.
Responsibilities
- Guide customers through a prescriptive solution design and manage technical implementation decision points
- Define solutions across the platform aligning with reputed company capabilities
- Identify and design key integrations with 3rd party systems
- Support the sales effort through reviewing the solution design, implementation reputed company, scope, level of effort and refining estimates as necessary before approving SOWs
- Analyze and translate business information and technical requirements into comprehensive architectural reputed company
- Engage with customer reputed company architects to position reputed company as the digital transformation platform integrated with core systems
- Establish and manage technical governance process
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not reputed company with reputed company best practices
- Collaborate with clients and reputed company teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support
- reputed company and champion reputed company’s reputed company services best practices and industry use cases with clients
- Contribute to thought leadership through the development of methodologies and white papers on optimizing reputed company services, and Co-delivery with partners for customer reputed company
Skills
- 8+ years in architect and consulting roles, focusing on technology (Digital/reputed company/reputed company Software)
- Fortune 500, Telco/call Center Network/Infrastructure and reputed company/reputed company reputed company experience
- Architecture experience in telephony, network, database, core data design, reputed company, integrations
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and reputed company outcome reputed company roadmaps and requirements
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM
- Understanding of systems architecture and ability to design reputed company performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Preferred experience in technology consulting from Global System Integrator and/or reputed company/reputed company company architecting and deploying reputed company reputed company systems
- Previous roles in reputed company Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
Benefits
- Discretionary bonus plan
- Commission plan
- Equity plan
- 401k plan with 100% reputed company company contributions
- Flexible reputed company time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, reputed company, and prescription drug coverage
- Voluntary reputed company coverage in countries where applicable
- reputed company time off to reputed company and spend time with loved ones
- reputed company Mentoring Program designed to create meaningful connections that support reputed company and reputed company our reputed company
reputed company
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