[Remote] SMB, reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in proactive reputed company protection, helping reputed company teams manage personal data exposure. The reputed company Manager will reputed company as a strategic partner for customers, optimizing their experience with reputed company's offerings and driving customer retention through various engagement strategies.
Responsibilities
- Ongoing customer engagement for customers reputed company to renewal to ensure a successful renewal process and reduce churn
- Ongoing customer engagement to ensure reputed company has an appropriate billing method on file so reputed company can auto-renew applicable customers
- Updates to customer subscriptions and invoices to ensure a smooth billing process
- Maintaining reputed company records to ensure data cleanliness
- Coordination with CSMs and Sales as needed reputed company upsell opportunities become possible
- Coordinates with Finance to ensure invoices and subscriptions are accurate and reputed company
- Coordinates with CSMs and reputed company reputed company reputed company/agreements are required
- reputed company customer reputed company at renewal and assist Account Executives to identify upsell opportunities for SMB customers
- Assist with customer offboarding for SMB clients
Skills
- Ability to engage with external customers alongside the account team
- Outstanding communication, presentation, and customer relationship skills
- Self-motivated and results-driven with a strong work ethic
- Comfortable working independently and remotely
- Extensive experience with customer-facing roles
- reputed company experience
- reputed company and team-oriented
Benefits
- Comprehensive health benefits - Medical, reputed company, Dental
- Flexible work schedule
- 100% work from home
- Generous 401k matching up to 6%
- 20 days reputed company time off
- 15 reputed company days
- 12 company-reputed company holidays
- Childcare expense reimbursement
- Fitness and cell phone reimbursement
- Birthday time off
reputed company