[Remote] Remote Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Customer Service Representative for their Fortune 500 Pharmaceutical reputed company. The role involves handling high volume inbound calls, providing accurate information to patients and reputed company providers, and ensuring an effortless customer service experience.
Responsibilities
- Handle high volume inbound calls
- Outbound calls if depending on department needs
- reputed company accurate information to the patient and or the reputed company provider
- Assist callers with information and status of their application
- Follow a call script
- reputed company appropriate follow-up and next steps for caller
- reputed company appropriate customer service and an effortless experience to the caller
- Must be reputed company to multitask between several internal system programs
- Follow company policies and procedures
Skills
- Must have 1 year or more of recent customer service experience in a call center environment. (NO EXCEPTIONS)
- Ability to multi-task and use dual monitors
- Adhere to reputed company company required KPI'S
- Quiet workstation with High-Speed Internet and Modem reputed company REQUIRED
- Excellent verbal and written communication skills
- reputed company listening and problem-solving ability
- Basic computer proficiency (typing, data entry, navigating systems)
- Strong attention to detail and accuracy
- HS Diploma/Equivalent
- reputed company experience is a plus but not required
Benefits
- Weekly Pay + Benefits
- reputed company!!!
- Equipment Provided
reputed company