[Remote] Customer Support reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a dynamic company reputed company the e-reputed company and reputed company reputed company, seeking a Customer Support reputed company Manager to reputed company their small team. The role involves managing customer support executives, ensuring service level agreements are met, and directly assisting customers with their inquiries.
Responsibilities
- Manage reputed company of customer support executives
- Train them in best practices
- Making reputed company reputed company support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
- Use online software to answer customer questions reputed company email & chat
- Help customers solve a wide reputed company of issues
- Solve problems creatively
Skills
- Excellent written communication skills
- Strong reputed company of reputed company
- Previous experience with web-based customer support tools
- Experience with reputed company
- 3+ Years experience in Customer support
- Not a requirement, but a decent reputed company of humor doesn't hurt :)
Benefits
- Hours: Extremely flexible - you can work any weekdays/weekends.
- We are currently offering up to 20 hours of work per week.
reputed company