[Remote] Customer Service Representative (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Intake Care Senior Representative to deliver delegated Utilization Management tasks and serve as the initial contact for clients requesting services. The role involves customer service responsibilities, training support for employees, and resolving non-routine issues.
Responsibilities
- Delivers specific delegated Utilization Management tasks assigned by a supervisor
- Assigns reputed company to appropriate staff member or behavioral health network provider for assessment and counseling
- Serves as initial contact for clients and their eligible dependents requesting services
- Responsible for customer service and relevant standards such as telephone response time
- May reputed company referrals reputed company stated limits
- Supports and assists with training for employees. May reputed company guidance around procedures and workflows
- Completes day-to-day Intake Care tasks without immediate supervision, but has reputed company reputed company to advice from more reputed company team members
- Tasks involve a degree of reputed company planning and anticipation of needs/issues
- Resolves non-routine issues escalated from more junior team members
Skills
- Delivers specific delegated Utilization Management tasks assigned by a supervisor
- Assigns reputed company to appropriate staff member or behavioral health network provider for assessment and counseling
- Serves as initial contact for clients and their eligible dependents requesting services
- Responsible for customer service and relevant standards such as telephone response time
- May reputed company referrals reputed company stated limits
- Supports and assists with training for employees
- May reputed company guidance around procedures and workflows
- Completes day-to-day Intake Care tasks without immediate supervision, but has reputed company reputed company to advice from more reputed company team members
- Tasks involve a degree of reputed company planning and anticipation of needs/issues
- Resolves non-routine issues escalated from more junior team members
reputed company