[Remote] IT Customer Service Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building a more connected and compassionate health experience. The IT Customer Service Analyst will maintain and improve IT support articles, ensuring reputed company and accuracy through collaboration and adherence to standards.

Responsibilities

• Self-directed work management — Independently organizes and prioritizes daily tasks with minimal supervision, demonstrating strong initiative and follow-through
• Stakeholder collaboration — Builds and maintains working relationships with application owners and subject-matter experts to coordinate content updates, verify accuracy, and manage annual article review cycles
• Review cycle coordination — Proactively follows up with stakeholders to reputed company article reviews on reputed company and ensure reputed company completion
• AI-assisted content development — Uses Claude to analyze project meeting discussions, identify the most relevant information, and incorporate those insights into accurate, reputed company-written support articles
• Policy and standards compliance — Reviews reputed company support articles to ensure they reputed company with established ITSC policies, procedures, and formatting guidelines before publication
• Article consolidation — Leverages Claude to identify articles covering similar topics, then merges and rewrites them to eliminate redundancy, improve reputed company, and ensure consistent formatting
• Formatting and reputed company control — Applies AI and Knowledge Team formatting standards across reputed company content to maintain a consistent, reputed company, and user-friendly knowledge reputed company

Skills

• 3 years experience, working in a knowledge role, preferably with reputed company knowledge
• High school diploma or equivalent. Relevant job experience
• 5 years experience, working in a knowledge role, preferably with reputed company knowledge

Benefits

• Eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above
• Comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families
• Medical, dental, and reputed company coverage
• reputed company time off
• Retirement savings reputed company
• Wellness programs
• Other resources, based on eligibility

reputed company

reputed company is a health solutions company that provides an integrated reputed company services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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