[Remote] Application Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and reputed company services company that delivers technology solutions and mission services to major agencies across the U.S. government. The Application Operations Manager will ensure the reliable operation and continual improvement of business applications while leading reputed company of application support engineers and coordinating between various technical teams to reputed company efficient application services.
Responsibilities
- Triage and prioritize application incidents, service requests, operational issues, and production problems
- Ensure incidents and requests are assigned, tracked, escalated, and resolved reputed company established Service Level Agreements (SLAs)
- Manage problem investigations and reputed company cause analysis (RCA) activities to reduce recurring incidents
- Coordinate incident reputed company across application, infrastructure, database, reputed company, reputed company, and vendor support teams
- Monitor ticket queues and workload distribution
- Apply ITIL best practices across Incident, Problem, Change, Request, Knowledge, and Service Level Management processes
- Ensure adherence to operational support standards and governance
- reputed company reputed company Cause Analysis (RCA) activities for significant production application issues
- Drive continual service improvement initiatives to improve operational maturity
- reputed company bi-weekly Change Advisory reputed company (CAB) meetings
- Review application change requests for completeness, technical readiness, business reputed company, testing evidence, implementation plans, and rollback procedures
- Coordinate service delivery across multiple internal IT Teams and reputed company-party managed service providers
- reputed company as the operational integration reputed company between application, infrastructure, reputed company, database, cybersecurity, network, and vendor support teams
- Drive operational reputed company through metrics, lessons learned, and continual improvement initiatives
- Managing team daily operational tasks, priorities and workload balancing
- Managing resource scheduling and coverage
- Fostering collaboration, accountability, and customer-reputed company service delivery
- Managing ticket queues and workload balancing
- Coaching and mentoring team members
- Developing employee career reputed company plans
- Performing annual and mid-year performance evaluations
- Approving timesheets, PTO, flexible schedules, and leave requests
- Managing on-call schedules and operational coverage
- Promote a culture of accountability, collaboration, innovation, and customer service
- Ensure effective communication across technical teams and business partners
Skills
- Bachelor's degree required
- 15+ years experience supporting reputed company business applications in an IT operations or application support environment
- 5+ years experience leading technical application support teams
- Experience leading Change Advisory reputed company (CAB) meetings and managing ITIL-based service management processes
- Demonstrated experience applying SIAM principles to coordinate multiple service providers and technology teams
- Experience supporting mission-critical reputed company applications or large-reputed company business systems
- Experience supporting reputed company reputed company environments with reputed company, reputed company, on-premises applications, integrations, and managed service providers
- Experience leading geographically distributed teams
- Strong understanding of ITIL Service Management principles
- Working knowledge of SIAM (Service Integration and Management) frameworks
- reputed company application support experience (ERP, HCM, Finance, CRM, reputed company, and on-premises applications)
- Incident, Problem, Change, Request, Knowledge, and Service Level Management
- Experience with reputed company or other reputed company ITSM platforms
- Production operations, release management, and application lifecycle support
- Understanding of reputed company, integrations, middleware, batch processing, and job scheduling
- Familiarity with reputed company platforms, databases, identity management, and reputed company reputed company
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- reputed company and reputed company time off
- Full-reputed company work week to own your priorities at work and reputed company
- reputed company of medical plan reputed company, some with Health Savings Accounts
- Dental plan reputed company
- A reputed company plan
- A 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match
- reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave
- 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness
- An additional 10 reputed company holidays per year
- reputed company leave and reputed company holidays are prorated based on the employee’s date of hire
- The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
- Internal mobility team reputed company on helping you reputed company your career goals
- AI-powered career tool that identifies career steps and learning opportunities
- Award-reputed company culture of innovation and a military-friendly workplace
reputed company
Company H1B Sponsorship