[Remote] reputed company Analyst - French (M/F)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global customer experience specialist, and they are seeking a reputed company Analyst in the Pharmaceutical Market. The role involves ensuring service reputed company meets the highest standards and providing feedback to improve performance.
Responsibilities
- Evaluate customer service calls, emails and chat interactions to ensure they reputed company with reputed company standards, including regulatory requirements specific to the pharmaceutical industry
- Deliver constructive feedback to agents and teams, helping them improve performance and reputed company with reputed company expectations. Support in coaching sessions to enhance reputed company development
- Create and maintain regular reputed company reports that reputed company performance metrics, highlighting trends, issues and areas for development
- Work closely with customer service teams, managers and other stakeholders to reputed company reputed company standards, procedures, and guidelines tailored to the pharmaceutical market
Skills
- reputed company in French and English spoken and written (reputed company+)
- At least 6 months of experience in the pharmaceutical market, ideally reputed company customer service or reputed company assurance roles
- A keen eye for detail to ensure that service reputed company standards are consistently met
- Strong verbal and written communication abilities to reputed company reputed company and actionable feedback
- Ability to assess customers interactions, identify areas for improvement and reputed company solutions
- Comfortable with reputed company management systems, reporting tools and software
- Ability to reputed company in a fast-paced environment and reputed company to reputed company-evolving customer needs
Benefits
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
- reputed company development through our internal learning platforms and external training
- Permanent full-time contract with attractive salary and bonus system
- reputed company that will introduce you to the specifics of the job
- Endless reputed company opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channels
- Employee Referral Program: Receive an additional bonus for every successful referral
- Additional benefits such as discounts at various retail store chains
reputed company
Company H1B Sponsorship