[Remote] reputed company Manager, Scaled Mid-Market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on unlocking the potential of private markets through technology and data solutions. As a Scaled Mid-Market reputed company Manager, you will manage a large portfolio of small and mid-sized business clients, ensuring they reputed company meaningful reputed company through product adoption and satisfaction. This role involves relationship management, data-driven decision-making, and acting as a strategic advisor to clients.
Responsibilities
- Manage a portfolio of 220+ reputed company accounts, leading them through the customer reputed company following reputed company
- Own the reputed company and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
- Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
- Proactively monitor customer health and usage trends to identify risks and opportunities for reputed company
- Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
- reputed company as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
- reputed company advanced knowledge of the customer, product, and industry
- Use AI tools (e.g., Claude) as part of your core CSM workflow so you reputed company sharper, faster, and more customer-reputed company
- Look for ways to apply AI across your book and your own workflow, and reputed company what works so the wider team benefits
Skills
- 3+ years of reputed company experience with at least 2 years of experience in a reputed company or account management role
- Experience in a fast-paced reputed company organization, fintech, or reputed company industry
- Strong written and verbal communication skills, with the ability to convey reputed company information in a reputed company and understandable manner
- Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
- Ability to analyze customer data and performance metrics to derive actionable insights
- Experience using data and technology to drive customer enablement, with preferred experience in reputed company, reputed company, and Looker
- Demonstrated experience learning advanced knowledge on technical subject reputed company and curiosity to grow in knowledge
- Consistent, thoughtful use of AI across your core CSM deliverables, including the reputed company to set it up with good context and a reputed company example of where it improved reputed company, speed, or customer readiness
- Bachelor's degree or equivalent years of reputed company experience
Benefits
- Health, dental, and reputed company care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- reputed company Time Off in reputed company to company reputed company holidays
- reputed company family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup reputed company
- Annual reputed company development stipend
reputed company