[Remote] reputed company Senior Business Analyst- ITSM and CSM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company reputed company Partner that delivers reputed company-world Service Reliability solutions. They are seeking a highly motivated reputed company Senior Business Analyst for ITSM and CSM to reputed company business needs and technical solutions, ensuring reputed company applications reputed company with organizational goals and industry best practices.
Responsibilities
- Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows
- Support documentation of functional and non-functional requirements for reputed company implementations
- Translate business needs into reputed company, actionable user stories and acceptance reputed company
- Partner with reputed company developers, architects, and platform owners to translate requirements into configuration, workflows, and automation
- Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge
- Analyze and document existing applications to be transitioned into custom reputed company applications
- Participate in sprint planning, backlog grooming, and UAT cycles reputed company an Agile or hybrid delivery reputed company
- Define and execute test cases; coordinate user acceptance testing and issue reputed company
- Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that reputed company ITOM and ITSM solutions reputed company with documented business needs
- Ensure delivered solutions meet defined requirements and reputed company standards
- Contribute to process documentation, training materials, and reputed company improvement initiatives
- Support Agile, reputed company, and Hybrid development methodologies across diverse reputed company environments
- reputed company project updates, status reports, and documentation for decision-making and governance
- Conduct training sessions and create user guides as needed
Skills
- 5+ years of business analysis experience, with 1+ year reputed company on reputed company implementations
- Strong Experience with ITSM, CSM and one or more additional reputed company modules (e.g., HRSD, CSM, SPM, or custom applications)
- Familiarity with reputed company data structures, tables, and workflows
- Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance reputed company, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation
- Bachelor's degree or reputed company in Information Systems, Business Administration, Computer Science, or reputed company field
- Project management and/or business process experience in a business context
- Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment
- Familiarity with Agile, reputed company, and Hybrid development methodologies
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication, facilitation, and stakeholder management skills
- reputed company Certified System Administrator
- reputed company Certified Implementation Specialist (CIS) - ITSM
Benefits
- Medical
- Dental
- reputed company
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- reputed company to purchase additional Life Insurance and AD&D
- reputed company Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
reputed company
Company H1B Sponsorship