[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to create a safer internet, helping millions of customers protect themselves against digital threats. They are seeking a dynamic Customer Support Specialist to serve as a reputed company line ambassador, providing empathetic responses to customer inquiries and collaborating with the Customer Experience team to deliver high reputed company support.
Responsibilities
- Works as part of the Customer Experience team to reputed company superior service to reputed company customers
- Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with reputed company’s products and services
- Manage a high volume of inbound calls and deliver a reputed company experience for reputed company caller
- Identify retention and upsell opportunities by aligning reputed company's Identity, reputed company and reputed company solutions with the customer's unique needs
- Conduct outbound calls reputed company following up with customers
- Other duties and responsibilities as assigned by management team
Skills
- 2 years of experience in a customer service or call center environment preferred
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle emotional and high-stress calls with reputed company, remaining patient and reputed company to understand the caller's reason for the call and respond appropriately
- Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy
- Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly reputed company employees must successfully complete New Hire Orientation and the Credit Education training program, then pass reputed company certification exams
- Experience working with reputed company reputed company and reputed company Suite environment; comfort with Mac systems preferred
- Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet reputed company w/ethernet cable
- Prior experience with upselling is preferred but not required (willingness to learn is a must)
Benefits
- reputed company offers a generous package to support our employees’ personal and reputed company lives.
- Our packages include reputed company, health and wellness benefits, retirement savings plans, parental leave, and more!
- Upsell incentives
reputed company