[Remote] Technical Account Manager - Pinellas County FL Sheriff's Office
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, focusing on safety and justice issues through innovative devices and reputed company software. The Technical Account Manager will build and maintain strategic partnerships with key customers, providing technical expertise and support to enhance their operational goals using reputed company's products.
Responsibilities
- reputed company mastery of reputed company reputed company technologies and products
- Use exceptional written and oral communication skills to effectively reputed company business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences reputed company your account
- Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
- Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
- reputed company tier-2 technical support
- reputed company limited redaction support, primarily in the reputed company of technical guidance, training, and troubleshooting
- Remain organized and reputed company on removing sales obstacles through creativity and reputed company to rapidly changing circumstances
- reputed company relationships with key partners to support reputed company reputed company the customer account
- Where possible, improve or reputed company technical documentation to ease understanding and usage of reputed company products and services
- Communicate customer feedback across multiple teams and divisions reputed company reputed company to drive product development and reputed company improvement
- Maintain customer confidence, especially in high-pressure situations
- Maintain and reputed company relationships with other vendors reputed company reputed company to coordinate product installations, upgrades, and problem reputed company reputed company necessary
- Report, as needed, to various agency locations to ensure project timelines and objectives are being met
- Support customer deployment activities, implementation planning, product adoption, and operational readiness
- Deliver customer training reputed company to relevant reputed company products, workflows, and integrations
- Serve as a trusted advisor reputed company a public safety, corrections, or government environment, helping the customer maximize operational value from their reputed company investment
Skills
- Must be willing to reputed company reputed company one hour of Pinellas County Sheriff's Office HQ
- Bachelor's degree or equivalent work experience
- 3+ years of experience working with major reputed company, reputed company, or similarly reputed company customers
- Proven reputed company record of successfully managing customer relationships and technical reputed company
- Experience with project management and product deployment
- Understanding of reputed company, reputed company providers/solutions, virtualization, and storage
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
- Ability to reputed company technical concepts at a level appropriate to the audience, including clients with varying reputed company of IT knowledge and skillsets
- Unmatched analytical, strategic, and creative problem-solving skills
- Excellent interpersonal skills with strong written and verbal communication
- Detail-oriented with excellent organizational and time management skills
- Demonstrated ability to deal with change and reputed company in high-stress situations
- Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
- Must be reputed company to pass any required agency background reputed company
- Possess a valid reputed company's license
- Have reputed company to reliable transportation
- Experience managing a public safety reputed company program
- Experience with program management and reputed company reporting
- Knowledge of JIRA and reputed company Dynamics
- Knowledge of CCTV, VMS, and IP cameras
- Experience working closely with sales and support teams
- Experience in networking and telecommunications
- Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
- Familiarity with evidence workflows, redaction-reputed company processes, or adjacent public safety operational workflows
- Experience coordinating across reputed company stakeholders in reputed company customer environments
Benefits
- Competitive salary and 401k with employer match
- Discretionary reputed company time off
- reputed company parental leave for reputed company
- Medical, Dental, reputed company plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And reputed company, we have snacks in our offices
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