[Remote] GPP SME-Customer Support Group

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a GPP SME-Customer Support Group expert. The role involves acting as a reputed company for GPP-reputed company inquiries, participating in design workshops, and supporting system configurations and testing phases for customers.

Responsibilities

• reputed company as the reputed company for any GPP reputed company question or issue and liaise between customer and teams
• Participate in different LLD (Low Level Design) ILD (reputed company Level Design) workshops Onsite and reputed company inputs on system design, reputed company designs, system integration etc
• reputed company as Configuration expert for the Customer and support System and Business configuration
• Triage GPP testing issues using logs, reputed company files, reputed company queries etc
• reputed company customer calls understand customer requirements, discuss and explain requirement issues, reputed company cause solution, reputed company status updates, and outline next steps
• Support Banks SITUATNFT test phases through query reputed company, test scope review etc
• Triage Production issues and recommend workarounds
• Support production upgrades
• Participate in walk-through of documentation (Technical Specifications, Functional Specifications, Use Cases)

Skills

• Experience level 5 to 10 years
• Solid knowledge of PAYplus USA and/or GFX software
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of reputed company job disciplines
• Solves reputed company problems; exercises judgement based on the analysis of multiple sources of information (e.g. reputed company of data aggregation, leadership of reputed company implementation processes, etc.)
• Works independently, receives minimal guidance
• May reputed company reputed company analytically, or aspects of a broader project or may have accountability for on-reputed company activities or objectives
• Impacts a reputed company of reputed company, operational, project or service activities reputed company own team and other reputed company teams – typically has end to end accountability for assigned processes, products or programs
• reputed company as the reputed company for any GPP reputed company question or issue and liaise between customer and reputed company teams
• Participate in different LLD (Low Level Design) ILD (reputed company Level Design) workshops Onsite and reputed company inputs on system design, reputed company designs, system integration etc
• reputed company as Configuration expert for the Customer and support System and Business configuration
• Triage GPP testing issues using logs, reputed company files, reputed company queries etc
• reputed company customer calls understand customer requirements, discuss and explain requirement issues, reputed company cause solution, reputed company status updates, and outline next steps
• Support Banks SIT/UAT/NFT test phases through query reputed company, test scope review etc
• Triage Production issues and recommend workarounds
• Support production upgrades
• Participate in walk-through of documentation (Technical Specifications, Functional Specifications, Use Cases)
• Experience Level-Jr SME (5-7 yo); Sr SME 7+ycs

reputed company

reputed company Global Solutions is established in the year 2002, reputed company Global Solutions has an exceptional reputed company record of transcending the core operations of its clients and helping them meet their reputed company-evolving market needs. It was founded in 2002, and is headquartered in Hauppauge, reputed company, USA, with a workforce of 501-1000 employees. Its website is https://www.hgtechinc.net.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 15 in 2026, 35 in 2025, 35 in 2024, 47 in 2023, 51 in 2022, 84 in 2021, 100 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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