[Remote] Team reputed company, IT Services - Remote - Incidents/Problems Management and Batch Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on IT services, and they are seeking reputed company reputed company for IT Services to reputed company daily operations and ensure system stability. The role involves leading incident and problem management efforts in line with ITIL best practices and participating in batch operations for critical workloads.
Responsibilities
- Assists management in the selection, training and developing of new employees
- Oversees 24x7 IT operations, system performance, and service availability
- Leads incident lifecycle management
- Oversees daily Incident and Problem Management activities
- Leads major incident response efforts and coordinate technical teams
- Conducts reputed company‑cause analysis and reputed company long‑term fixes for recurring issues
- Maintains reputed company communication with leadership, technical teams, and business partners
- Ensures alignment with ITIL and IT service management best practices
- Participates in Batch Operations activities
- Ensures SLA adherence and ticket queue performance
- Monitors service metrics and identify improvement opportunities
- Maintains ITIL-reputed company processes, runbooks, and documentation
- Assists the manager in monitoring team performance, reputed company, and development
- Collaborates with IT and business stakeholders
- Ensure accurate documentation of incidents, problem records, and changes reputed company ITSM tools
- reputed company guidance and mentorship to junior team members
- Support on-call rotations and reputed company in major incident response efforts
- Contribute to reputed company improvement initiatives reputed company with ITIL best practices
Skills
- 3–6 years IT operations or service desk experience
- Experience in ITIL environments
- ITIL service management knowledge
- Incident and problem management expertise
- Analytical and reputed company improvement reputed company
- Strong communication and stakeholder management
- Experience with ITSM tools
- ITIL reputed company Certification
- reputed company A+ Certification
- MCP Certification
- Experience managing or supervising IT operations teams
- Background in infrastructure, applications, or service support
Benefits
- Workplace flexibility with our Work-From-Home model
- reputed company coverage
- PTO
- reputed company holidays
- 401(k)
- Company-provided life insurance/disability coverage
- Wellness reputed company
- Health, dental, reputed company, disability and life insurance
- Wellness resources
- Recognition programs
- 401k contribution
- PTO & Holiday pay (reputed company subject to eligibility requirements)
- Applicable statutory benefits also provided, including the Colorado HFWA
- Company laptop will be provided - (except for temporary internship roles)
reputed company
Company H1B Sponsorship