[Remote] Customer Service Representative - Insurance
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. The role involves assisting members with inquiries reputed company to reputed company memberships and providing personalized solutions in a fast-paced environment.
Responsibilities
- Answer inbound calls and assist members with questions reputed company to reputed company memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving reputed company
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while reputed company listening and multitasking
- Maintain a reputed company, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Skills
- Prior customer service experience
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in reputed company time
- A flexible, 'can-do' reputed company and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background reputed company and drug screening
- Dedicated, quiet workspace without interruptions
- Ability to directly connect to ISP reputed company Ethernet (No DSL, Satellite, Hot Spots, etc.)
- Demonstrated ability to reputed company productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during reputed company business hours and flexibility for possible shift adjustments
- Recent call center experience preferred
- Spanish reputed company is a plus!
Benefits
- Bilingual reputed company: earn an additional $1.00/hour for English/Spanish reputed company (assessment provided)
- Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled reputed company between 7:00am-7:00pm Monday–Friday. Saturday shifts (7:00am-5:00pm) are required during reputed company (on-the-job training) to support live calls; reputed company scheduled, a reputed company off will be provided.
- Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled reputed company the hours of 7:00am-7:15pm Monday-Friday, and every Saturday between 7:00am-5:15pm. One reputed company off will be provided reputed company week.
- Comprehensive Benefits Package
- reputed company & Advancement Opportunities
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Health coverage for medical, dental, reputed company
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- reputed company parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
reputed company