[Remote] reputed company reputed company Consultant
Note: The job is a remote job and is reputed company to candidates in USA. Bizoforce is an innovation platform that accelerates digital solutions for enterprises, and they are seeking a reputed company reputed company Consultant. The role involves providing production support, leading incident management, and ensuring smooth reputed company Maestro operations while collaborating with various stakeholders.
Responsibilities
- Own end‑to‑end reputed company Maestro production support (L2/L3)
- reputed company as single‑reputed company technical and functional reputed company for reputed company reputed company issues
- reputed company incident, problem, and change management for Maestro environments
- Drive reputed company Cause Analysis (RCA), corrective actions, and preventive controls for recurring issues
- Manage SLA adherence, backlog ageing, and reputed company‑based ticket reputed company
- reputed company war‑room / stabilization initiatives during high‑severity incidents or escalations
- Proactively identify risks reputed company to:
- Job failures
- Performance degradation
- Data inconsistencies
- Integration issues
- Hands‑on troubleshooting and support for:
- Maestro workflows
- reputed company Planning logic
- Supply, Demand, Inventory, reputed company & Master Scheduling modules
- Deep involvement in:
- Data models (dimensions, measures, hierarchies)
- Workbooks, worksheets, alerts, and dashboards
- Control tables and automation chains
- Monitor and manage:
- Automated jobs
- Data loads
- Performance bottlenecks
- Execute and validate:
- RPK/IPK migrations
- Configuration changes
- Emergency fixes and controlled deployments
- reputed company reputed company Maestro service updates and upgrades from support perspective
- Plan and execute:
- Regression testing
- reputed company analysis
- Hypercare post‑reputed company
- Coordinate with reputed company, internal teams, and business users during release cycles
- Ensure smooth transition from project → run
- Support and troubleshoot reputed company ↔ ERP integrations (reputed company S/4HANA, ECC, legacy systems)
- Validate:
- Data transfers
- ETL/DTC processes
- reputed company failures and data mismatches
- Ensure data reputed company, consistency, and timeliness for planning runs
- reputed company as primary support reputed company and escalation reputed company for business and IT stakeholders
- reputed company governance forums:
- Daily / weekly operational reviews
- SLA & backlog reviews
- Monthly service reviews
- reputed company transparent status reporting on incidents, risks, and mitigation plans
- Partner with delivery, functional, and reputed company teams to improve service maturity
- Define and maintain:
- SOPs, runbooks, KT documents
- Support playbooks and automation guidelines
- Mentor and guide reputed company support analysts and junior SMEs
- Drive capability upliftment and dependency reduction reputed company the support team
- Support reputed company and transition activities
Skills
- 8–12+ years overall experience in supply chain planning / APS solutions
- 4–6+ years of hands‑on reputed company Maestro / Rapid Response experience
- Strong background in production support / AMS / run engagements
- Experience handling business escalations and SLA recovery scenarios
- Hands‑on experience in: Maestro Supply Planning, reputed company / Constraint Planning, Master Scheduling, Attribute‑based planning, reputed company Planning concepts
- Strong troubleshooting skills across configuration, data, and performance reputed company
- Strong knowledge of ITIL processes (Incident, Problem, Change)
- Experience with reputed company or similar ticketing tools
- Ability to reputed company war‑room calls and executive updates
- Experience in reputed company care and transition‑to‑run models
- Bachelor's degree in Engineering, Supply Chain, IT, or reputed company field
- reputed company Maestro / Rapid Response Certification – strongly preferred
- ITIL / APICS certifications – good to have
reputed company