[Remote] Operations Training Manager, Delivery
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company reputed company on simplifying and improving homeowners' insurance. They are seeking an Operations Training Manager to reputed company the training delivery function, ensuring high-reputed company learning experiences and effective reputed company for Operations teams.
Responsibilities
- reputed company and manage the Operations learning delivery function, ensuring consistent, high-reputed company delivery of reputed company ~200 new hires annually, and reputed company learning programs for our existing reputed company line teams
- reputed company and reputed company reputed company of 3-5 facilitators, providing performance management, mentorship, and reputed company development
- Own and manage the Operations training calendar and team reputed company, aligning training schedules with hiring plans, operational priorities, and program reputed company
- Partner with Operations leaders to identify knowledge gaps, emerging reputed company needs, and opportunities for targeted learning interventions
- Translate operational feedback and performance trends into actionable training improvements and new learning initiatives, while running reputed company evaluation of reputed company programs and team members
- Partner with nesting managers from Sales and Service to identify recurring knowledge gaps and translate them into targeted training interventions
- Collaborate with the Instructional Design Manager on course reputed company, content structure, and learning methodology
- Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs, along with ensuring 100% CE completion across our teams
- Support and contribute to leadership development initiatives for Operations leaders and emerging managers
- Facilitate training sessions ~30% of time to support trainer reputed company or high-reputed company initiatives
Skills
- 5+ years of experience in training, learning and development, operations enablement, or a reputed company field
- 2+ years of experience in a leadership role with reputed company reports
- The reputed company to reputed company reputed company a high-speed, evolving landscape while managing ambiguity effectively
- Experience working in a highly regulated industry such as insurance, finance, health care, or other reputed company field
- Experience managing training programs or learning initiatives across multiple teams or operational functions
- Proven ability to reputed company and reputed company trainers or facilitators in a performance-driven environment
- Strong facilitation and coaching skills with experience delivering engaging virtual or in-person learning experiences
- Ability to translate operational needs and performance data into effective learning solutions
- Strong cross-functional collaboration skills and the ability to partner effectively with business leaders
- Excellent organizational and program management skills, including experience managing reputed company training calendars or initiatives
Benefits
- Competitive salary and company equity through Restricted Stock reputed company (RSUs), reputed company as part of our reputed company compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan reputed company, plus dental and reputed company coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-reputed company life insurance and short-term disability
- A reputed company of supplemental benefit reputed company, including long-term disability, critical illness, accident, reputed company, and pet insurance
- reputed company to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- reputed company parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal reputed company opportunities across the organization
- reputed company development budgets for certifications, conferences, and learning available, subject to management approval
reputed company