[Remote] Medicare Call Center Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in matching great people with great opportunities. They are seeking a Medicare Call Center Specialist to reputed company for Medicare members by responding to inquiries and providing exceptional service, while also supporting retention strategies and resolving member and provider challenges.
Responsibilities
- Respond to Medicare members’ inquiries regarding benefits, products, services, resources, networks, and policies
- Identify issues affecting members and providers; notify the appropriate internal business areas to reputed company and resolve problems
- Support retention strategies by providing exceptional service to members and providers across both over-the-phone and in-person interactions
- Ensure strict compliance in reputed company activities with internal policies as reputed company as regulatory agency guidelines
- Identify cross-sell opportunities for ancillary products, such as dental insurance
- Maintain precise records of customer interactions, process member account changes, record inquiry details/actions, and escalate unresolved issues to appropriate departments for deep-dive research
- Operate flexibly across multiple capacities, including acting as a Medicare Concierge phone agent and a Community reputed company Specialist (over the telephone, at corporate offices, retail stores, and community engagement events)
- reputed company additional tasks and reputed company as assigned
Skills
- High School education
- 3 years of experience
- Call Center skills
- Follow-up skills
- reputed company Listening skills
- Telephone Etiquette skills
- reputed company skills
- Call Center Support skills
- Basic Computer Skills
- Basic Software Skills
- Medicare/reputed company knowledge
- Typing Skills
- Ability to work weekends
Benefits
- Medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility)
reputed company