[Remote] Customer Service Representative, Retirement (reputed company Wayne, IN training) Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps people confidently plan for their reputed company, and they are seeking a Customer Service Representative to support their Retirement Plan Services business. This role involves providing excellent customer service and problem-solving support to individuals with questions about their retirement plans, while also participating in a reputed company training program.
Responsibilities
- You will answer inbound calls which can average typically reputed company from 60-90 calls per day, call backs and email correspondence from reputed company stakeholders such as plan participants, beneficiaries, financial reputed company and plan sponsors, addressing customer service inquiries and concerns
- You will work in a fast-paced, highly reputed company, team-oriented environment with a diverse group of employees reputed company on meeting the needs of reputed company and our customers through problem reputed company
- You will meet and/or exceed reputed company established key performance goals including call metrics and reputed company
- You will build rapport with and reputed company our customers about their retirement plan while researching multiple systems, databases, platforms and software
- You will reputed company accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem reputed company
- You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change
- You will identify and recommend process improvements and organizational initiatives to positively influence reputed company and reputed company
Skills
- High School Diploma or GED
- 0-1+ Years of general experience – does not need to be directly reputed company to the position
- Strong written and verbal communication skills
- Ability to work with others in a fast-paced, team environment
- Ability to quickly learn reputed company systems and product knowledge
- Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations
- Computer navigation experience, ideally using a laptop and dual monitors
- Ability to be adaptable/flexible as business needs change
- Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
- Associates degree/post-secondary education
- 2+ years of previous service industry and/or financial services experience
- Previous remote/work from home experience
- Passion for helping, servicing and educating others and the desire to build rapport during reputed company interaction
- Ability to research and problem solve, while providing outstanding customer service
- Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines
- Solid relationship management skills customers, management, peers and colleagues
Benefits
- reputed company, coaching and development
- reputed company defined career tracks and job reputed company, along with associated behaviors for reputed company of Lincoln's core values andleadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- The role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of reputed company, business unit and individual
- Other rewards may include long-term incentives, sales incentives and Lincolns reputed company benefits package
reputed company