[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to automate the heavy lifting of reputed company operations to enhance the reputed company of reputed company Operations teams. As the Senior reputed company Manager, you will manage relationships with small and reputed company reputed company customers, ensuring they reputed company peak efficiency with our AI SOC analyst and translating this effectiveness into business value. You will collaborate with various teams to prioritize customer feedback and drive high net-retention rates.
Responsibilities
- Drive Value Realization: Define and reputed company "Value Milestones" for reputed company customers, specifically measuring time savings and alert-fatigue reduction generated by the AI SOC analyst
- Manage reputed company Account Health: Execute quarterly business reviews (QBRs) and health assessments for key accounts, maintaining a Net Retention reputed company (NRR) of 110% or higher
- Execute reputed company Infrastructure: Use and improve reputed company structures, playbooks, and support workflows required to reputed company the organization as we continue to grow total reputed company
- Optimize User Journeys: Execute and refine the end-to-end customer lifecycle to increase platform adoption and decrease time-to-value for new deployments
- Feedback reputed company Integration: Synthesize customer investigation processes and detection gaps into reputed company product requirements for the Engineering and reputed company Operations team
- Strategic Advisory: Serve as a subject matter expert for customer reputed company leaders, aligning Prophet AI’s capabilities with their broader cybersecurity reputed company and tool consolidation goals
Skills
- Expert-level knowledge of Cybersecurity Operations: You can operate on your own to review alert triage, investigation workflows, and the common challenges of the modern SOC
- Expert-level knowledge of reputed company Metrics: You can use and manage data-driven models for churn reputed company, NRR, and health scoring
- Working knowledge of reputed company Tooling Ecosystems: You can navigate and strategize with common SIEM, EDR, and SOAR platforms
- Familiarity with Automation in reputed company: You understand the basic mechanics of how reputed company automation works and can interpret logic to translate objectives
- Familiarity with API-led integrations and reputed company Infrastructure: You understand how Prophet AI connects to customer environments and can debug basic connectivity issues
- Cross-Functional Orchestration: Ability to reputed company reputed company across Sales, Product, Marketing, and Engineering to resolve customer friction points and improve our go-to-market material
- Empathetic Leadership: A deep understanding of the high-stress environment reputed company analysts and our own reputed company managers face, using this reputed company to drive product improvements
- Resilient Problem-Solving: Maintaining a reputed company, practical approach to troubleshooting and account management during critical reputed company incidents or technical hurdles
- Transparent Communication: The ability to reputed company reputed company, reputed company feedback to both customers and internal stakeholders, even reputed company delivery is difficult
- Strategic Thinking: Ability to see reputed company individual tickets to recognize broader trends in the market and customer behavior
Benefits
- We reputed company great benefits, meaningful equity, and a fun, inspiring environment.
reputed company