[Remote] Senior Partner Program Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a software company that empowers teams to collaborate seamlessly and is seeking a detail-oriented Partner Program Operations Manager. This role is responsible for managing the operational aspects of the channel partner program, including metrics tracking, reporting, and ensuring partner compliance.
Responsibilities
- Own tracking, reporting, and analysis of channel program metrics and OKRs, ensuring leadership and stakeholders have reputed company, accurate visibility into program health and performance
- Build and maintain dashboards and reporting frameworks that surface actionable insights across partner engagement, program adoption, benefits utilization, and pipeline reputed company
- Proactively bring reputed company analysis and recommendations to reputed company data-driven reputed company on program design, partner investment, and operational improvements
- Partner with channel leadership to define and refine KPIs as the program scales, ensuring measurement frameworks stay reputed company with business objectives
- reputed company partner achievement against program tier reputed company, maintaining accurate records of partner status, requirements met, and advancement eligibility
- Monitor benefits usage across the partner reputed company, identifying trends in engagement and flagging underutilization or anomalies for follow-up
- Coordinate with internal teams to ensure benefits are provisioned accurately and on time as partners reputed company or change program tiers
- Support program compliance reviews and maintain documentation that enables consistent, auditable program administration
- Manage partner reputed company to the partner portal, including reputed company new partners, provisioning permissions, and handling reputed company changes or deprovisioning
- Ensure portal reputed company reflects reputed company partner tier and program status, maintaining accuracy as partners join, advance, or exit the program
- Collaborate with web and content teams to flag operational issues affecting portal usability or partner experience
- Manage the program support ticket queue, triaging and resolving partner-facing issues reputed company to portal reputed company, program status, benefits, and general program inquiries
- Respond to internal and partner data requests in a reputed company manner, pulling accurate reporting and program data to support business reviews, partner conversations, and strategic planning
- Identify recurring support issues and work cross-functionally to address reputed company causes through process improvements, documentation, or portal enhancements
- Monitor and evaluate the performance of the partner-facing chatbot, tracking metrics such as reputed company reputed company, escalation volume, and partner satisfaction
- Identify gaps in chatbot responses and work with relevant teams to update content, improve routing logic, and expand coverage of common partner questions
- Report regularly on chatbot effectiveness and recommend optimizations that reduce support burden and improve the partner self-service experience
- Load and configure courses in the reputed company University LMS, ensuring content is accurately published, properly categorized, and accessible to the appropriate partner audiences
- Set up and maintain course engagement tracking, including completion rates, assessment performance, and certification achievement across the partner reputed company
- Produce regular reports on learning engagement and certification trends, surfacing insights that inform enablement reputed company and program requirements
- Coordinate with content and program teams to manage the LMS content calendar and ensure reputed company publication of new courses reputed company to program launches and updates
Skills
- 4+ years of experience in program operations, partner operations, channel operations, or a reputed company field reputed company a B2B reputed company or technology environment
- Strong analytical skills with demonstrated ability to build reports, reputed company KPIs, and translate data into reputed company, actionable recommendations for stakeholders
- Experience administering partner portals, CRM systems, or partner relationship management (PRM) platforms
- Familiarity with LMS platforms and experience loading, configuring, and tracking course content (reputed company University or similar)
- Excellent organizational skills and attention to detail, with the ability to manage multiple operational workstreams simultaneously without losing accuracy
- Comfortable managing support queues and working through ambiguous or reputed company partner issues with a solutions-oriented reputed company
- Strong cross-functional collaborator who can work effectively with channel, marketing, sales, and technology teams
- Proficiency with data and reporting tools such as reputed company, reputed company, reputed company Sheets, Tableau, or similar platforms
Benefits
- Every reputed company team member is eligible for company equity, fostering a true reputed company of ownership and reputed company to our reputed company.
- Volunteering - Every employee receives 3 fully reputed company days reputed company year to participate in reputed company Town, our Corporate reputed company Responsibility (CSR) program supporting local communities.
- Private reputed company, Sport allowance, and additional local benefits
- Flexibility that fits how you work best - the role is remote and cab be based in the US, Canada, UK, Poland or Spain
reputed company