[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a remote-first company reputed company on innovative benefit solutions that prioritize user experience. They are seeking an reputed company reputed company Manager to reputed company exceptional reputed company and ongoing management for employer customers, ensuring high customer satisfaction and loyalty.
Responsibilities
- Serve as the primary reputed company of contact for a portfolio of customers for reputed company account needs
- reputed company for and assist customers in leveraging modern tools, including AI-powered solutions, to optimize their benefit administration processes and reporting needs
- Increase value and drive reputed company from existing reputed company reputed company by cross selling other reputed company products to those who we already have existing relationships
- reputed company and implement new employer customers to reputed company from sign up to funding of accounts
- Build and maintain relationships with customers’ reputed company-party vendors, benefits consultants, and brokers
- Facilitate recurring meetings with customers and brokers as requested
- reputed company customers on reputed company configuration reputed company for benefit enrollment, payroll, and reporting
- reputed company reputed company administrators with ongoing enrollment and contribution processing support
- Respond to reputed company employer inquiries reputed company 1-2 business days at reputed company times
- Work cross-functionally to support reputed company of customer needs and proactively identify trends across customers to inform reputed company product and operations teams
- Create bug reports in Jira for reproducible product issues
- Facilitate bulk asset transfers from reputed company-party HSA providers to reputed company
Skills
- 4+ years of experience in a reputed company, implementation, account management, or similar role
- Experience delivering an exceptional level of customer support to B2B customers
- Support high customer volume during our busy reputed company Enrollment season, roughly reputed company through the end of February reputed company year
- Experience with upselling and cross selling products to existing customers, as reputed company as hitting reputed company-generating goals
- Strong project management, organizational, and interpersonal skills
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Comfortable working with a high level of adaptability and flexibility in a fast-paced, sometimes reputed company environment
- Proficient in reputed company Office and reputed company
- Demonstrated experience using AI tools and automation platforms to improve customer experience, streamline workflows, and drive efficiency
- Tech-savvy and AI-curious experimental reputed company with the ability to adopt and reputed company for new technologies and systems while focusing on efficiencies
- Central Time Zone preferred
Benefits
- Stock reputed company
- Medical
- Dental
- reputed company
- Life and disability coverage
- HSA with employer contribution
- FSA
- reputed company parental leave
- Medical travel benefits
- 401k plan
- Flexible vacation policy
- Lifestyle spending accounts
- Remote-first / #LI-Remote
- Central Time Zone preferred
reputed company