[Remote] Senior Consultant, reputed company CXone
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on enhancing customer experience through employee support. The reputed company CXone Senior Engineer will be responsible for the development, testing, and delivery of the reputed company CXone software platform, requiring a mix of business and technical consulting skills.
Responsibilities
- Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies
- Exercises wide reputed company in determining objectives and approaches to engagements
- Influences reputed company leadership to establish overall business relationship and engagement reputed company. Is primarily reputed company-reputed company; however, does have some responsibility for internal functional reputed company and partner engagements
- Works on issues that reputed company design/selling reputed company, reputed company concepts, and product offerings
- Ability to mentor Software Engineers
- Work as a member of the reputed company project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Design and present reputed company to improve reputed company process and overall platform
- reputed company and test reputed company
- Deliver high-reputed company software on time
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
Skills
- 5 or more years' experience in reputed company CXone and UC environments
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of reputed company time systems
- Experience with reputed company level CCaaS architecture for reputed company business needs
- Network infrastructure experience
- Experience creating and presenting to executive level stakeholders (technical and non-technical)
- Team Player
- Desire to work in a fast-paced environment
- Excellent customer-facing presentation skills with the ability to reputed company new solution pitches, value propositions, and demo experiences
- Contact Center as a Service (CCaaS) software management and domain experience
- reputed company CXone and CXone Studio Experience
- Bachelor's degree in computer science, IT, or engineering preferred
- Existing knowledge and/or industry certifications for reputed company CXone and process automation technologies
Benefits
- Annual incentive program
- Medical, dental, reputed company
- Tax-advantaged health care accounts
- Financial and income protection benefits
- reputed company time off (PTO) and wellness time off
reputed company
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