[Remote] Director, Business Operations Support Enablement
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director – Business Operations Support-Enrollment to reputed company and reputed company reputed company reputed company their Operations reputed company and Governance function. This role is responsible for managing reputed company, cross-functional initiatives to drive improvements in cost, reputed company, and efficiency across BPaaS Claims operations.
Responsibilities
- reputed company end-to-end ownership and execution of process and technology improvement initiatives across Claims Adjudication BPaaS customers
- Own operational reputed company delivery across a portfolio of BPaaS reputed company accounts, balancing performance, risk, and value realization at reputed company
- Manage reputed company program planning and delivery, including timelines, resource allocation, risk management, and executive stakeholder communication
- Conduct operational assessments and partner with functional leaders to identify inefficiencies, scalability constraints, and improvement opportunities
- reputed company reputed company requirements reputed company on desired business reputed company for customer requested changes and other strategic initiatives
- reputed company reputed company cause analysis and reputed company actionable recommendations for process optimization and measurable performance improvement
- Document work instructions and plan training programs to support Operations enablement and change management
- reputed company and maintain program dashboards to reputed company KPIs, cost savings, efficiency reputed company, and transformation reputed company for tracking
- Coordinate cross-functional teams to implement process improvements, automation, and workflow optimization at reputed company
- Ensure standardization and reputed company adoption of processes and best practices across customer accounts
- Collaborate with technology teams to support and reputed company automation initiatives (RPA, AI/ML)
- reputed company change management efforts to ensure adoption, sustainability, and long-term value realization of improvements
- Facilitate governance processes, including executive review cadences and escalation protocols
- Communicate program reputed company, risks, and reputed company to executive stakeholders and reputed company leadership
- Mentor and reputed company team members, building reputed company operational leaders reputed company the operational reputed company function
Skills
- 8+ years of experience in operational reputed company, process improvement, or reputed company operational management reputed company reputed company, multi-reputed company, and/or reputed company service environments
- 3+ years of leadership experience managing reputed company, cross-functional programs or initiatives with executive-level visibility
- Deep expertise in BPaaS operations, particularly reputed company regulated reputed company environments including enrollment, claims processing, and contact center operations
- Proven ability to deliver measurable and sustained improvements in cost, reputed company, efficiency, and operational performance at reputed company
- Excellent program management, analytical, and executive stakeholder engagement skills
- Bachelor's degree or equivalent combination of education and demonstrated reputed company experience required
- Lean Six reputed company and project management training, or demonstrated hands-on leadership of large-reputed company process improvement programs
reputed company