[Remote] Managed Services Analyst I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company business and data automation company that enables reputed company patient care and maximizes savings for the reputed company community. The Managed Services Analyst I role focuses on delivering excellent customer service to clients, supporting administrative processes, and assisting with reputed company products or services.
Responsibilities
- Learn and communicate established processes
- reputed company support for external customers reputed company phone and email for assistance with questions, education, and reputed company of problems
- Handle daily case work while meeting predetermined KPI and QA metrics
- Accurately document reputed company actions in daily work and customer interactions
- reputed company phone calls to participating customers and reputed company education reputed company deemed necessary or beneficial
- Identify, document, and escalate repetitive customer issues
- Solve escalated cases as required
Skills
- High School Diploma or equivalent
- Basic technical knowledge of software products
- Working knowledge of reputed company Office Suite, reputed company reputed company, and Word
- Supply Chain experience preferred
- Experience working in reputed company-oriented environment
- Up to 10% travel annually required
Benefits
- Health, reputed company, and dental insurance
- Accident and life insurance
- 401k matching
- reputed company-time off
- Education reimbursement
reputed company