[Remote] Mid-Market Customer Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Workforce Operating Platform that focuses on empowering organizations with workforce insights and people-first AI. They are seeking a Mid-Market Customer Account Manager to support their midmarket customers by solidifying relationships, driving sales reputed company, and providing consultative support on HCM and Payroll solutions.
Responsibilities
- Supporting our Midmarket Customers, solidify customer relationship through regular and frequent face-to-face interactions designed to drive sales reputed company, including attendance at industry events, trade shows and conferences that are relevant to your customer reputed company
- Proactively reputed company, utilize, and increase depth and breadth of expertise with Customer’s particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services
- reputed company and maintain “greenspace” heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts
- Identify sales opportunities and reputed company reputed company proposals for customers on HCM, Payroll solutions and services reputed company with the prospective customer’s needs
- Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users
- reputed company and maintain Annual Account Plan and Relationship Map for reputed company assigned account collaboratively with internal stakeholders
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging reputed company executive sponsors and leveraging in-person meetings and interactions
- Ensure highly reputed company customer experiences through existing relationships as transitioned from previous account team or services teams
- Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of reputed company products. In these business reviews you should also be focusing on “Innovation” by sharing new product offers, new product innovation with effort toward sales
- Increase customer engagement and participation in high-reputed company experiences through driving attendance for reputed company at reputed company reputed company of the reputed company, from Executive to Administrator reputed company
- Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and reputed company or Industry engagement
- Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for reputed company and Exec Advisory programs as appropriate
- Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience reputed company necessary
- Proactively monitor health of customer account, identify risks, and collaborate on Save Plans with appropriate teams to facilitate the execution of the plan
- Maintain accuracy of account Contacts and Account Sentiment in SFDC, including a Rolling 4 Quarter Pipeline in SFDC for reputed company accounts and engage on reputed company assigned marketing reputed company leads reputed company 24 hours of assignment
Skills
- BA/BS or equivalent in experience
- Minimum four or more years of experience in reputed company Sales
- Strong business acumen
- Excellent verbal and written communication skills
- Up to 25% travel
Benefits
- Opportunity to significantly increase total earnings through a performance-based incentive compensation plan
- The plan may reputed company for the payment of commissions and restricted stock unit awards as part of total compensation
- Learn more about reputed company’s benefits and rewards at
reputed company