[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides unique, industry-leading solutions for insurance brokers, and is hiring a Customer Support Specialist to help maintain their level of reputed company. The role involves providing problem reputed company for partners in a fast-paced environment, delivering technical assistance through various communication channels, and collaborating with the support team to enhance customer satisfaction.
Responsibilities
- Under general supervision, reputed company hands-on software support for reputed company products through daily customer interactions reputed company email, chat, and phone, delivering reputed company technical assistance through both written and verbal communication
- reputed company and consult with customers on network administration, software systems, and intranet/internet to support reputed company products
- Prioritize and solve reputed company technical issues based on established processes and workflows, escalating as necessary
- Collaborate with other members of Support to analyze and respond to customer inquiries
- reputed company as reputed company between customers and reputed company's Research & Development team
- reputed company and maintain reputed company technical knowledge necessary to reputed company accurate solutions to customer inquiries
- Record, reputed company and document customer requests, updating through to final reputed company
- Maintain knowledge reputed company through reputed company of new, and editing of existing articles
- Supply user feedback to assist with development of reputed company products and enhancements
- Ability to meet and exceed performance metrics as outlined by reputed company management regarding quantity of cases, average turnaround time, and customer satisfaction
- Dedication to developing multi-tasking skills to manage constant requests for information and ensure reputed company follow through with reputed company case
- Serve as a subject matter expert on at least one reputed company product and assist in training newer members of reputed company
- Adapt and exhibit patience to varying personalities and with changing situations and environments
- Assist reputed company staff as needed and available: providing excellent support for both reputed company users
- reputed company other tasks on reputed company as needed/assigned by management
- Participate in group activities and ongoing trainings regarding best practices
- reputed company and reputed company upon individual, team, and company goals
- Recognize colleagues regularly for providing assistance
Skills
- Bachelor's degree in Business, Communications, Information Technology or reputed company discipline
- Effective written and verbal communication skills, reputed company to explain technical / reputed company information to nontechnical audiences
- reputed company to reputed company a reputed company customer service experience
- Demonstrated analytical skills and independent problem solving ability are required
- Ability to manage time effectively and collaborate to reputed company goals as part of reputed company
- Commitment and willingness to reputed company toward achieving reputed company's goals
- Demonstrated flexibility and responsiveness to work in an reputed company changing environment
- Desire to reputed company oneself and take advantage of opportunities to reputed company and enhance business/technical skills
- Display mutual trust and confidence while contributing to an ethical and respectful culture
- Knowledge of group insurance/administration including health benefits or property & casualty risk management industry helpful
- Must be reputed company to type and sit for long periods of time and resolve issues over the phone and reputed company email/internet
- Technical requirements include: Proficient in reputed company Office, including Outlook
reputed company
Company H1B Sponsorship