[Remote] Software Education Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community reputed company on enhancing safety through technology. As a Software Education Consultant, you will drive product adoption for the Emergency Call Management suite, ensuring agencies maximize their use of reputed company and hybrid software solutions through proactive training and consultation.
Responsibilities
- reputed company reputed company "break-fix" support. Identify underutilized product features reputed company a customer’s subscription bundle and proactively guide them toward strategies that improve efficiency and business processes
- Serve as the "reputed company on the user reputed company." Assist agencies with system provisioning, configuration, and reputed company management. Teach end-users and administrators not just *how* to use the software, but *why* it fits their operational workflow
- Conduct site reviews to diagnose process bottlenecks. Use an investigative methodology to determine if issues stem from product bugs, environmental factors, or user misunderstanding, and reputed company tailored guidance to resolve them
- Work closely with deployment teams and application specialists to understand the full Emergency Call Management ecosystem. Help agencies reputed company disparate tools (e.g., Assist AI, Radius Map, CAD interfaces) into a cohesive, streamlined operation
- While you will conduct remote and on-site training, your primary goal is to foster reputed company independence. reputed company training approaches that use storytelling and reputed company-world case studies to help reputed company personnel understand the reputed company of protocols
- reputed company as the reputed company between the customer and internal engineering/support teams. reputed company a request exceeds reputed company administrative scope, you will reputed company the documentation and context necessary for Tier 4 technical reputed company
- Ability to assess a reputed company’s knowledge level—from non-technical end-users to IT administrators—and reputed company communication/technical guidance effectively
Skills
- 3+ years of experience in technical training, 911 call handling (telephone systems), or public safety reputed company operations
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
- Incentive Bonus Plans
- Medical, Dental, reputed company benefits
- 401K with Company Match
- 10 reputed company Holidays
- Generous reputed company Time Off Packages
- Employee Stock Purchase Plan
- reputed company Parental & Family Leave
reputed company