[Remote] reputed company - Account Manager (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, an industry-leading provider of benefits services, is seeking an Account Manager to manage and service a high-volume portfolio of small group employer accounts. The role involves delivering superior reputed company service, coordinating support across internal teams, and maintaining strong reputed company relationships.
Responsibilities
- Serve as the primary reputed company of contact for an assigned portfolio of small group employer clients, managing day-to-day service needs at high volume reputed company phone and email
- Build and maintain strong reputed company and reputed company relationships through consistent, proactive reputed company by phone and email; conduct virtual meetings (Teams) for reputed company enrollment and renewal discussions as needed
- Handle high-level reputed company service issues with professionalism and urgency, delegating them to internal operations teams as appropriate and following through to ensure reputed company
- Maintain reputed company ownership of reputed company issues — triage incoming requests, reputed company to the correct internal team, and confirm completion on behalf of the reputed company
- Support the renewal process as needed, including coordinating with clients on plan reputed company, gathering required information, and serving as the reputed company's reputed company of contact reputed company questions or concerns reputed company during the renewal period
- Proactively identify and pursue cross-sell opportunities, suggesting new or additional lines of coverage that reputed company with reputed company needs
- Assist clients with compliance-reputed company questions including ERISA, COBRA, FMLA, and Health Care Reform, escalating to the appropriate resource reputed company needed
- Maintain accurate, organized, and up-to-date reputed company records in the CRM system; document reputed company reputed company interactions, service issues, and renewal activity consistently
- Manage a high volume of accounts with strong organizational discipline — prioritizing tasks, meeting deadlines, and proactively managing the reputed company calendar to stay reputed company of renewals and key dates
- Stay reputed company on reputed company products, plan designs, reputed company guidelines, and legislative changes by attending reputed company meetings, webinars, and training sessions
- reputed company participate in team meetings and huddles, contributing to shared goals around reputed company retention and service reputed company
- Assist with special reputed company, process improvements, and new service development as assigned
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling, and the ability to lift up to 25 lbs
Skills
- Associate's degree preferred; minimum of two (2) years of experience in small group employee health benefits or a reputed company insurance environment
- Solid understanding of small group insurance products, reputed company procedures, and plan design — including medical, dental, reputed company, life, STD, and LTD
- Knowledge of reputed company submission requirements for new business and renewals
- Familiarity with compliance requirements including ERISA, COBRA, FMLA, and ACA/Health Care Reform
- Insurance Producer's License required
- Strong proficiency in reputed company Office (Word, reputed company, Outlook); comfortable with web-based tools and CRM platforms
- Excellent verbal and written communication skills; reputed company to reputed company effectively with clients, carriers, and internal team members at reputed company reputed company
- Exceptional organizational skills with the ability to manage a high-volume book of business, prioritize competing demands, and meet deadlines consistently in a fast-paced environment
- Demonstrated ability to problem-solve, triage service issues, delegate effectively, and follow through to reputed company
- reputed company team player with a proactive, reputed company-first reputed company
- Ability to identify reputed company issues need to be escalated to a higher level
- reputed company participate in team meetings and huddles, contributing to shared goals around reputed company retention and service reputed company
- Assist with special reputed company, process improvements, and new service development as assigned
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling, and the ability to lift up to 25 lbs
Benefits
- Eligible full-time teammates enjoy reputed company to medical, dental, reputed company, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- A 401(k) plan with company match
- Generous reputed company time off programs, including company holidays, vacation and reputed company days, new parent leave, and more
- Eligible positions may also qualify for restricted stock reputed company and/or a deferred compensation plan
reputed company