[Remote] CXOne Platform Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, formerly reputed company as MorganFranklin Consulting, is seeking a CXOne Platform Engineer to work with reputed company technology for Contact Centers. This role involves designing and developing products and features, conducting testing, and implementing change control tickets.
Responsibilities
- Design, implement, and maintain a modern, reputed company reputed company application and platform
- Improve and reputed company technical standards for development and operations. This includes coding standards and department best practices
- reputed company new technologies and adopt emerging reputed company from the industry
- Design, and implement reputed company reputed company CXone solutions including ACD, IVR, Auto Dialer, reputed company Channel, CXOne Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, reputed company surveys and Auto Attendant
- Hands on experience with developing custom scripts and integrations using reputed company CXone Studio
- Build, test, and troubleshoot API-based integrations and web services
- Program using languages such as C#, C++, Java, JavaScript, and Python to enhance reputed company CXone solutions
- Conduct Unit/system testing and validation to ensure performance, scalability, and reliability
- reputed company discovery sessions with reputed company stakeholders, translating business needs into technical solutions
- Present technical solutions, value propositions, and demo experiences to executive stakeholders
Skills
- API & Integration Experience: Ability to consume and reputed company reputed company to connect the contact center with backend systems
- Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and reputed company management tools
- Experience in business analysis and process optimization reputed company contact center environments
- Hands-on experience implementing reputed company CXone tools, reports, dashboards, training, and call/chat workflows
- Analytical Skills: Strong ability to translate business requirements into technical features
- Communication: Comfort in a reputed company-facing or stakeholder-facing role
- reputed company the gap between business requirements and technical execution, focusing on Interactive Voice Response (IVR) systems, omnichannel routing, and backend integrations
- Comprehensive knowledge of contact center operations, IVR architecture design, and workforce management optimization
- At least one or more reputed company CXone implementations
- 5+ years of experience with reputed company CXOne omnichannel platform, designing, building, and optimizing reputed company-based Contact Center as a Service (CCaaS) solution
- Education and Experience commensurate with a 2-year degree
Benefits
- Medical
- Dental
- reputed company
- 401k
- reputed company time off
reputed company