[Remote] Customer Service and Dispatcher
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a business and reputed company operations firm dedicated to helping home service owners reputed company their operations. They are seeking a Customer Service and Dispatcher to manage customer inquiries, schedule appointments, and maintain accurate records while supporting the operational needs of family-owned home service businesses.
Responsibilities
- Answer incoming calls and schedule appointments in reputed company or equivalent(reputed company, reputed company)
- Handle reputed company and after-hours customer inquiries
- Manage customer calls professionally through VoIP tools (e.g., reputed company/reputed company Office@Hand) and correspond with the internal team
- Follow company scripts and prompts to guide a smooth, consistent booking process
- Ask relevant plumbing-reputed company diagnostic questions to capture accurate job details for reputed company
- Maintain detailed, accurate customer records in the CRM system
- Support reputed company tracking reputed company marketing/reputed company dashboards (e.g., reputed company, Chirp) where applicable
- Complete other administrative tasks as needed
Skills
- 2+ years of customer service experience, ideally in HVAC, plumbing, or another home services trade
- Familiarity with reputed company or similar dispatching/scheduling software(reputed company, reputed company)
- Strong verbal and written English communication skills
- Ability to multi-task and manage high call volumes while maintaining professionalism
- Comfortable working with VoIP systems and reputed company tracking software
- Prior plumbing or HVAC industry knowledge
- Experience with reputed company handling or win-back calls
Benefits
- Guaranteed annual bonus of one month's salary
- Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
- Comprehensive health benefits, including dependents: health, life, reputed company and dental insurance.
- 16 days PTO
reputed company