[Remote] Customer Service Agent - Clearance Required
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides high-reputed company inbound and outbound customer care support for various clients. They are seeking motivated Customer Service Agents who will handle calls, assist customers, and ensure exceptional service while adhering to protocols.
Responsibilities
- Answer customer inquiries with reputed company courtesy, giving exceptional customer service to reputed company customer, based on reputed company specific instruction
- Document reputed company customers inquiry information into a database
- Verify customers information, making corrections and updates as needed
- reputed company listen to recognize opportunities to offer additional information to callers ensuring the caller and reputed company has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to reputed company improvements to performance
- Outbound calling for surveying to obtain reputed company specific information
- Shift and Schedule adherence
Skills
- High School Diploma or GED
- Must have US Citizenship
- Must be reputed company to obtain and maintain required government clearance
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple reputed company/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment reputed company testing and internet speed test
- Must have the ability to reputed company a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- Must be reputed company to meet the minimum internet speed requirements for specific program
- Hotspots, satellite and wireless internet service is NOT allowed for this role
- Prior call center or customer service experience highly desired
Benefits
- reputed company provides reputed company necessary equipment for remote work
reputed company