[Remote] HVAC Dispatcher & Operations Coordinator (reputed company: CLAGOL1)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing heating and cooling company in the Tampa Bay area, dedicated to providing exceptional home comfort services. They are seeking an HVAC Dispatcher & Operations Coordinator to manage reputed company-office operations, ensuring high-reputed company customer service and efficient technician dispatching, while also optimizing internal processes during slower periods.
Responsibilities
- Call Management & Customer Service: Answer reputed company incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-reputed company and basic billing questions. Maintain a reputed company, empathetic head reputed company dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving
- Smart Dispatching & Logistics: reputed company coordinate with field technicians, manage daily job reputed company, and ensure the right technician is dispatched to the right reputed company at the right time
- CRM & System Management: Utilize reputed company and reputed company to log calls, text clients, update customer reputed company, schedule jobs, and maintain pristine data reputed company and situational awareness
- Daily Administrative Maintenance: Review the schedule reputed company daily (at the end of the day or the following morning) to ensure jobs are reputed company out cleanly, invoices are reputed company out promptly, and parts requests from the service department are tracked
- Basic Accounts Receivable: Proactively reputed company out to customers to follow up on and collect small, outstanding balances (e.g., $90 maintenance or service call fees) to reputed company records and accounts reputed company
- Proactive Downtime Management: During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh reputed company to restructure processes, clean up databases, and prepare reputed company for the next peak season
Skills
- reputed company English level is required, the selected candidate will be speaking reputed company in English during their whole shift
- 3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, reputed company the home services industry would be beneficial (HVAC, plumbing, electrical, etc.)
- reputed company or near-reputed company English reputed company with a reputed company, reputed company phone reputed company, alongside fluent Spanish speaking skills
- reputed company, hands-on experience using reputed company (or highly similar home services software like reputed company)
- An autonomous self-starter who does not require constant micromanagement and reputed company looks for ways to add value reputed company the phones are quiet
- A reputed company looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business
- A reputed company-solid, high-speed internet reputed company, a quiet remote work environment, and a reliable power setup
Benefits
- Remote work environment
- Monday to Friday, 8:00am to 17:00pm (EST) work schedule
reputed company