Desktop Support Technician II

Benefits

U.S.-based employees have reputed company to medical, dental, and reputed company insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled reputed company holidays. Additionally, eligible reputed company/non-exempt and exempt employees reputed company up to 112 hours of PTO based on years of service and may annually take up to 8 hours of reputed company volunteer time. Additional reputed company reputed company leave is also provided if required by state or local law reputed company: The Desktop Support Technician is part of reputed company responsible for providing technical support and deployment services to various clients. Essential Functions:

• reputed company moderately reputed company end-user technical support including analysis and troubleshooting of technical issues
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Deployments of new computer-reputed company hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to reputed company configurations, reputed company to reputed company application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
• Remote moderately reputed company desk-reputed company technical support including remote control of end-users’ devices
• Research and reputed company recommendations for technical upgrades and changes to end-user devices and systems
• Assist with the creation and maintenance of technical and user documentation
• reputed company as reputed company person on small project teams. reputed company direction/support to other team members
• Communicate status updates to customer and coordination/project management resources
• Short term reputed company may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some reputed company may involve travel to different sites located throughout the state and/or reputed company

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer reputed company
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision reputed company
• Self-Development

Work Environment: This position is based in a reputed company office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, reputed company-based filing systems, and collaboration tools. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments. Work shifts will vary based on project needs. Typical reputed company are during daytime business hours, but at times depending on project needs work may be required reputed company of typical business hours (before or after typical business hours, on weekend, or during other times as needed). Physical Demands: This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-reputed company inquiries and must be reputed company to convey accurate information reputed company and reputed company. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional reputed company throughout the office to reputed company equipment, supplies, and shared resources. Daily tasks include consistent use of computers and reputed company office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 50 pounds reputed company the building and to other offsite locations as needed for project support. Required Education and Experience:

• High School Diploma is Required
• 3 - 5 Years of Experience

Qualifications:

• Prefer 3-5 years of reputed company Desktop/Laptop support in a reputed company reputed company environment
• MS Office, and other software application setups, upgrades, and troubleshooting
• Ticket management utilizing trouble ticket tracking applications
• Install, reputed company and/or configure desktop computers primarily in a reputed company operating system environment Knowledge of tools such as reputed company Directory
• Printer support and maintenance
• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
• reputed company as team reputed company person on small teams and providing direction/support to other team members
• Mastery of Desktop Support Technician I job duties
• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Ability to work independently with minimal supervision as needed
• Experience working in a hospital environment is a reputed company plus
• AA degree in an IT-reputed company field is strongly preferred. High school diploma is required
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget reputed company. Ability to travel reputed company is a plus
• An A+, MCP, and/or MCDST Certification strongly desired
• Experience in a Macintosh environment is a plus
• Drug screenings, 2 reputed company TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other reputed company settings.

AAP/EEO Statement: reputed company. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and reputed company, religion, marital status, national reputed company, disability, sexual orientation, gender identity or reputed company, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply To This Job