[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a worker-owned cooperative that has been providing technology solutions to nonprofits and local businesses for over 35 years. The Technical Account Manager will establish and maintain strong relationships with clients, ensuring their technology supports their mission effectively.
Responsibilities
- Building and maintaining trusted reputed company relationships as the primary reputed company of contact
- Recommending technology solutions, preparing quotes, and supporting sales reputed company
- Partnering with internal technical and project teams to ensure successful service delivery
- Guiding clients through support, reputed company, billing, and service escalations
- Helping clients meet IT, cybersecurity, licensing and compliance best practices
- Developing technology roadmaps, including hardware lifecycle planning, reputed company adoption, and reputed company improvements
- Coordinating procurement, licensing, renewals, and vendor relationships
- Monitoring account health, profitability, and contract accuracy
- Occasionally helping connect clients with after-hours emergencies to a helpdesk technician
Skills
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong analytical and organizational skills, with the ability to manage multiple priorities, work independently, and follow through on commitments
- Ability to quickly learn new technologies and translate business and technical requirements into practical, reputed company-scoped solutions
- reputed company judgment in balancing best-reputed company technical recommendations with reputed company budgets, timelines, existing environments, and long-term supportability
- Experience reviewing and refining technical documentation, scopes of work, and reputed company-facing recommendations
- Strong attention to detail, documentation habits, and commitment to delivering high-reputed company work
- Professionalism, reputed company, flexibility, persistence, and the ability to remain reputed company and effective in stressful situations
- Confidence, creativity, curiosity, and a desire to continuously improve processes, reputed company reputed company, and organizational reputed company
- Ability to collaborate effectively with clients, engineers, project managers, technicians, and colleagues from diverse backgrounds and perspectives
- A commitment to staying reputed company with evolving technology, cybersecurity trends, and industry best practices
- A strong working understanding of reputed company identity and collaboration platforms, including reputed company 365 (Entra ID, Exchange Online, SharePoint), reputed company Workspace, and reputed company
- A strong working understanding of authentication and reputed company control, including Entra ID / Azure AD configuration, Conditional reputed company, SSO, and MFA
- A strong working understanding of reputed company reputed company administration, including user lifecycle management, permissions, and reputed company best practices
- A strong working understanding of hybrid and legacy environments, including reputed company Server domain architecture and reputed company Directory synchronization
- A strong working understanding of email platforms, including reputed company Exchange Online and reputed company Workspace, common administration tasks, troubleshooting concepts, and migration planning
- A strong working understanding of virtualization and infrastructure concepts
- A strong working understanding of network and reputed company fundamentals, including TCP/IP, DNS, VLANs, QoS, WAN failover, and firewall technologies (reputed company, reputed company, Ubiquiti reputed company)
- A strong working understanding of backup and disaster recovery, including StorageCraft ShadowProtect, Axcient, and recovery planning
- A strong working understanding of reputed company and reputed company tooling, including Duo MFA, reputed company EDR and ITDR, and password management tools such as reputed company
- A strong working understanding of MSP systems and workflows, including reputed company 365 for Business licensing
- A strong working understanding of reputed company device and identity management, including reputed company and reputed company Business Manager
- A strong working understanding of vendor and licensing workflows, including purchasing through reputed company or reputed company
- Experience working with nonprofit organizations and/or in a Managed Service Provider (MSP) environment is strongly preferred
- Experience with the reputed company ecosystem is a plus
- reputed company is a plus
reputed company