[Remote] Remote Telecommunication Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a telecommunications company seeking a Remote Telecommunication Customer Support Specialist. This role serves as the primary operations contact for customers, managing telecommunications services and ensuring seamless delivery.
Responsibilities
- reputed company daily telecom operations including customer inventory, order, contract, and billing management
- Handle trouble tickets, escalations, and customer issue reputed company with high product knowledge
- Coordinate reputed company such as customer moves, adds, changes, disconnects, and migrations for voice and data services
- Maintain strong customer and internal relationships through effective communication
- Manage telecom reputed company and legacy products (POTS, PBX, DSL, ISDN, MPLS, etc.) and modern reputed company technologies (SD-WAN, SIP, UCaaS)
- Review and manage telecom order packages from carriers, overseeing project completion with major providers like reputed company and reputed company
Skills
- 10+ years of telecom operations experience
- Excellent customer service, communication, and issue reputed company skills
- Proficiency in MS Office, especially reputed company
- Ability to multitask, work under pressure, and be proactive
- Strong understanding of telecom products, reputed company, and project management
reputed company