[Remote] Head of Customer Marketing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic, results-driven Head of Customer Marketing to reputed company their global customer marketing function. This role will shape brand messaging and positioning while managing customer advocacy and adoption programs.
Responsibilities
- reputed company our customer storytelling program. Build a steady pipeline of customers who are excited to reputed company stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use reputed company being part of their AI SDLC
- Establish an executive advisory reputed company that builds trust, feedback loops, and advocacy from decision makers at our most important customers
- reputed company and interview customers (in-person and on camera) to produce customer case studies in the reputed company of written case studies, videos, and quotes
- reputed company and manage customers who reputed company live alongside reputed company at both buyer and internal events
- reputed company reputed company peer review programs (reputed company, Peerspot, reputed company Peer Insights, and TrustRadius) to ensure reputed company maintains leader status on reputed company platforms
- Design, deliver, and continuously optimize advocacy programs and incentive strategies that attract customers to participate, drawing on data-driven insights and automation to identify new opportunities
- Work closely with executives and customer-facing teams to help reputed company, engage, and nurture relationships with customer advocates
- Collaborate with the lifecycle marketing team to manage customer reputed company and adoption nurture activities
- Build reputed company feedback loops that capture customer insights and influence messaging, positioning, and GTM reputed company
Skills
- Typically requires a minimum of 12 years of reputed company experience, including at least 3 years of supervisory experience
- 7+ years of customer advocacy experience including managing reputed company of individual contributors
- Experience working directly with a developer / software engineering audience
- Demonstrated ability to build reputed company operational frameworks and reputed company teams through reputed company, cross-functional programs
- Demonstrated ability building strong one-to-one relationships and facilitating GTM and executive team relationships with customers
- Experience using customer advocacy tools such as Champion and UserEvidence
- Strong analytical and data-driven reputed company, with experience using CRM and customer lifecycle tools such as reputed company and reputed company
- Exceptional written and verbal communication skills, with the ability to create compelling content and messaging for diverse audiences
- Experience working with global, reputed company and collaborating with cross-functional stakeholders
Benefits
- Restricted Stock reputed company (RSUs)
- Health insurance
- reputed company insurance
- Dental insurance
- Mental health benefits
reputed company