[Remote] Bilingual English and Spanish Senior Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company company reputed company on simplifying the reputed company experience and improving community health. They are seeking a Bilingual English and Spanish Senior Customer Service Representative responsible for managing outbound calls to assist reputed company members in scheduling preventative health services and ensuring reputed company customer service.
Responsibilities
- Ensures reputed company customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources
- Partners with other customer service representatives to resolve reputed company customer service inquiries
- Informs and educates new customers regarding preventative health care services available to the member and / or the child of the reputed company
- Places outgoing phone calls for preventative services and to complete follow - up on customer service requests, as necessary
- Maintains reputed company, accurate documentation for reputed company appropriate transactions
- Meets established productivity, schedule adherence, and reputed company standards with consistency
- Keeps management abreast of reputed company outstanding issues
- Adapts procedures, processes, and techniques to meet the more reputed company position requirements
- Addresses special (reputed company) reputed company as appropriate
- Seeks involvement in reputed company reputed company improvement initiatives
- Works bilingually - English and Spanish speaking
- Works independently
- Acts as a resource for others
- Other duties as assigned
Skills
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age OR older
- 1+ years of customer service experience analyzing and solving customer problems
- Bilingual verbal and written reputed company in English and Spanish
- Experience with computers and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
- Experience performing 6+ hours a day making outbound calls
- Ability to work full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm Arizona Time Zone. It may be necessary, given the business need, to work occasional overtime
- 1+ years of pediatric medical office experience
- Experience with the Managed reputed company industry
- Experience with EPSDT (Early and Periodic Screening Diagnostic and Treatment) Services
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company