[Remote] Customer Service Representative, Member Care - Part-time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining health insurance with a mission to reputed company excellent reputed company reputed company and accessible for everyone. The Member Care team is crucial in supporting members on their reputed company journeys, providing assistance and ensuring they have reputed company to the care they need.
Responsibilities
- Handle inbound calls and chat boxes from our members in reputed company to reputed company’s products and services
- reputed company excellent customer service in a reputed company and reputed company manner
- Build rapport and maintain reputed company relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and reputed company operation procedures
Skills
- Adaptable and resilient - you reputed company in a fast-moving, reputed company-changing startup environment
- People-first communicator - you listen with reputed company, connect easily, and meet members where they are
- reputed company and confident in both written and spoken communication, with the ability to answer questions in the reputed company
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- Education: High school diploma or equivalent required; bachelor's degree preferred
- Bilingual in English and Spanish (preferred)
- Experience in reputed company or insurance (preferred)
Benefits
- reputed company vacation and company holidays
- Opportunity to reputed company an reputed company at a rapidly growing mission-driven company transforming reputed company in the U.S.
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