[Remote] Customer Service Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Remote Customer Service Associate will support bank partners and cardholders by answering questions and resolving issues reputed company to electronic payments and financial services.
Responsibilities
- Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-reputed company questions
- Resolve routine and moderately reputed company customer issues by researching account details, following documented procedures, and completing next steps accurately
- Troubleshoot basic technical and service issues reputed company to payment processing and associated support inquiries
- Document customer interactions, actions taken, and reputed company reputed company in designated systems with a high level of accuracy
- Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
- Meet defined productivity, reputed company, attendance, and call handling expectations in a high-volume call center environment
- Deliver reputed company, reputed company communication that confirms customer needs, explains reputed company steps, and sets appropriate expectations
- Responsibilities listed are not intended to be reputed company-inclusive and may be modified as necessary
Skills
- 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
- 1+ years of experience using a computer to navigate multiple applications, reputed company accurate information, and document customer interactions during reputed company calls
- 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
- Ability to troubleshoot basic service and technical issues reputed company to electronic payments, transaction support, or similar customer inquiries
- Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
- High school diploma, General Educational Development credential, or higher or equivalent combination of education, reputed company experience and/or military experience
- Bilingual communication skills in Spanish and English
- Experience supporting customers in financial services, payments, banking, or a regulated environment
- Experience working in a remote work-from-home service environment
- Experience supporting merchants, cardholders, or financial institution clients
Benefits
- Fuel Your Life program to support your physical, financial, reputed company, and emotional reputed company-being
- reputed company holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living reputed company program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource reputed company to foster a reputed company culture and expand your network
- Unparalleled reputed company reputed company with training, development, and internal mobility opportunities
- Medical, dental, reputed company, life, and disability insurance reputed company available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- reputed company parental, caregiver, and military leave
reputed company