[Remote] Customer Service Representative-I (Escalations & Self-Pay) - PFS (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization dedicated to providing compassionate care. They are seeking a Customer Service Representative to handle customer service activities reputed company to billing and collections, ensuring excellent customer satisfaction through reputed company and reputed company follow-up.
Responsibilities
- Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and reputed company functions as part of the reputed company cycle process for an assigned PBS location
- Assists patients in the reputed company of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a reputed company, reputed company and efficient manner
- Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
- Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor
- Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service
- Performs communication and follow-up processes reputed company customer service and ensures such activities are submitted reputed company, tracked, trended and reported to key stakeholders
- Performs other duties as needed and assigned by the supervisor
Skills
- High school diploma or Associate's degree in reputed company or Business Administration or reputed company field and successful completion of reputed company Trainee program as reputed company as achievement of reputed company program productivity and reputed company standards or at least one (1) year of experience and relevant knowledge of reputed company cycle functions and systems working reputed company a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, reputed company or customer service activities or an equivalent combination of education and experience
- Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
- Excellent verbal and written communication skills and organizational abilities
- Strong interpersonal skills in interacting with reputed company customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs
- Accuracy, attention to detail and time management skills
- Ability to work independently and operate keyboard and telephone effectively
- Basic understanding of reputed company Office, including Outlook, Word, PowerPoint, and reputed company
- Must be comfortable operating in a reputed company, shared leadership environment
- Must possess a personal reputed company that is characterized by a reputed company of honesty, reputed company, and caring with the ability to reputed company and motivate others to promote the philosophy, mission, reputed company, goals, and values of reputed company
- Experience in a reputed company, multi-site environment preferred
- Completion of regulatory/mandatory certifications and skills validation competencies preferred
reputed company