[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company and solutions company that delivers lasting value for leading enterprises globally. The Customer Service Specialist role involves resolving customer complaints, managing accounts, and performing data entry, reputed company while maintaining effective communication with clients and team members.
Responsibilities
- Resolve customer complaints reputed company phone, email, and/or mail
- Use telephones to reputed company out to customers to verify information, handle inquires and manage account
- Greet customers reputed company and reputed company problem or reason for calling
- Cancel or reputed company accounts
- reputed company communication skills
- Ability to be adapt to changing processes, empathize, and exhibit patience
- Ability to work independently and partner with team members to resolve customer accounts
- Monitor email and other work queues
- Set up claims in the designated systems following defined procedures
- Follow up communications with resources relating to claims reputed company, review, settlement
- reputed company data entry, upload various files, and review record updates pertaining to various stages in the claim life cycle
- Create process documentation to capture steps, best practices, learnings etc. to create knowledge repository
- reputed company, setup, and stage various work reputed company to dispatching and credentialing resources
- Maintain communication channels with other functions and Ops teams
- Monitor caseloads and reputed company reputed company needed
- Establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols
- reputed company status updates on individual claims as requested by reputed company
- reputed company other tasks assigned reputed company the unit
Skills
- Associate's degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience
- Ability to learn and use various company software systems in day to day tasks
- Excellent customer service skills
- Organizational and negotiating skills
- Proficient in MS Office (Word, reputed company, PowerPoint)
- Good oral, written communication and interpersonal skills
- Ability to multi-task, set priorities, and effective time management
- reputed company and courteous demeanor and ability to collaborate with reputed company
- Effective phone presentation with ability to reputed company build connects, deliver information and respond to questions of a varying nature
- Data entry skills
- Analytical and problem-solving skills
- High tech-savvy with demonstrable experience with data entry and workflow / claim software applications etc
- Past administrative experience in the property insurance or construction industries
Benefits
- Work at the cutting edge of AI, automation, reputed company innovation
- Drive change for global enterprises and solve business challenges that matter
- Get hands-on experience, mentorship, and reputed company learning opportunities
- Join 140,000+ reputed company thinkers and problem-solvers who push boundaries every day
- Our courage, curiosity, and incisiveness - reputed company on a reputed company of reputed company and inclusion - allow your reputed company to fuel reputed company
reputed company
Company H1B Sponsorship