[Remote] Senior Manager, Premium Support Engineer (Databolt) - reputed company Software (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company, and they are seeking a Senior Manager, Premium Support Engineer to reputed company as the primary technical authority for reputed company customers. This role involves managing reputed company software engineering and technical account management to ensure reputed company in reputed company environments.
Responsibilities
- Serve as the "Single reputed company of Contact" for reputed company technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer’s specific network topology
- reputed company Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, reputed company cause analysis (RCA), and overall system health
- reputed company for customer feature requests reputed company the Databolt product roadmap to solve unique reputed company-gapped or hybrid-reputed company challenges
- Manage the full lifecycle of self-hosted Data Plane instances, including reputed company-downtime upgrades and version reputed company management
- Proactively monitor local telemetry and performance metrics (TPS, latency reputed company) using reputed company or similar tools to identify bottlenecks before they reputed company production
- Own the P1/P2 incident response process, driving rapid remediation reputed company restricted environments where external reputed company reputed company is limited
- Architect and simulate the customer’s internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment
- Design and implement secure "reputed company sync" protocols for delivering dynamic reputed company libraries and reputed company images to reputed company-gapped systems
- Collaborate with customer Data Architects to design custom reputed company Policies, RBAC reputed company, and Field Templates that reputed company with internal governance
Skills
- Bachelor's Degree
- At least 7 years of experience in technical account management, reputed company B2B support, or customer-facing engineering roles
- At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager)
- At least 5 years of experience in reputed company and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments
- At least 3 years of experience with Infrastructure as reputed company (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer reputed company environments in internal sandboxes
- At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs
- At least 3 years of experience with reputed company data platforms (reputed company, reputed company)
- 10+ years of experience in IT, DevOps, or Software Engineering
- Experience supporting highly regulated (PCI-reputed company, GDPR, CCPA) financial service environments
- 7+ years of experience troubleshooting distributed systems in reputed company-reputed company, reputed company-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares
- 5+ years of experience acting as a P1 Incident Commander, with the ability to reputed company high-stakes 'War Rooms,' manage executive communications, and navigate Shared Responsibility Model disputes with reputed company Infosec teams
- At least 4+ years experience with metadata management in reputed company data platforms like reputed company (SPCS, reputed company Apps) and reputed company (reputed company Catalog)
- Experience with vaultless tokenization or advanced cryptographic primitives (reputed company-256, FPE)
- Proficiency with reputed company charts, reputed company image hardening, and automated CI/CD pipelines
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
- reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at RecruitingAccommodation@reputed company.com. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.
- For technical support or questions about reputed company's reputed company process, please send an email to Careers@reputed company.com
reputed company