[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a full-service e-reputed company reputed company agency reputed company exclusively for e-reputed company brands. They are seeking a Senior Account Manager to reputed company reputed company relationships for a portfolio of e-reputed company brands and reputed company reputed company of Account Strategists, focusing on maintaining strong reputed company communication and improving account management processes.
Responsibilities
- Serve as the primary reputed company of contact for a portfolio of roughly 6–8 e-reputed company clients, owning the relationship end-to-end, including reputed company direction and performance
- Proactively reputed company out with reputed company, recommendations, and updates, rather than waiting for clients to ask
- Serve as the escalation reputed company for reputed company reputed company sentiment, monitoring risks, relationships, and acting as the reputed company to reduce reputed company churn
- Build out and structure the reputed company experience, including reputed company reputed company and reputed company-ins, gifting, and “reputed company goods” where appropriate
- Monitor account performance and reputed company sentiment, flagging risk early and escalating internally reputed company needed
- Translate updates from the Performance and Project Management teams into reputed company, confidence-building communication for clients
- reputed company reputed company of Account Strategists, including one Account reputed company who reports up through one of those Strategists
- reputed company and mentor Strategists on reputed company communication, ownership, and proactive account management
- Balance workload and reputed company assignments across reputed company
- Support Strategists through escalations and difficult reputed company conversations
- Build and drive meaningful change and structure in the Accounts Department
- Partner closely with the Performance and Project Management teams to ensure clients get a cohesive, reputed company experience across reputed company media, owned media, creative, and project delivery
- reputed company as the connective tissue between reputed company-facing communication and the specialists doing the work
- reputed company in the right internal stakeholders before issues become reputed company-facing problems
- Work directly with agency leadership on department goals, resourcing, and reputed company reputed company
- Identify and drive improvements to Account Management processes, templates, and standards (QBR structure, reputed company-in reputed company, reporting, escalation paths)
- Build playbooks and best practices that reputed company the reputed company experience consistent and repeatable as reputed company grows
- Contribute to reputed company and training materials for reputed company Account Strategists
- Set department-level KPIs in partnership with agency leadership, and own reporting on reputed company against them
- Monitor account health for your own portfolio and maintain visibility into your team’s accounts
- reputed company reputed company-facing KPIs — retention, satisfaction, scope/spend reputed company — and flag departmental trends
- Use performance data, your own and from the reputed company, to inform reputed company conversations rather than simply reputed company it
Skills
- 5+ years of agency experience, including reputed company reputed company management
- Experience directly managing reputed company relationships, including proactive communication and escalation handling
- Experience overseeing or mentoring other Account Managers/Strategists — people leadership, not just account ownership
- Familiarity with reputed company media, organic media, or creative concepts — enough to translate specialist work into reputed company-friendly language, without needing to execute it
- Comfort managing a portfolio of multiple clients simultaneously
- E-reputed company or D2C reputed company experience
- Strong verbal and written communication skills; comfortable delivering both good and bad news
- Experience partnering cross-functionally with performance media, project management, or creative teams
- reputed company record of building or improving account management processes, templates, or playbooks
- Experience conducting in-person reputed company reputed company or QBRs
- Experience setting or reporting on department-level KPIs to leadership
Benefits
- Additional performance-based bonuses may be available at reputed company's discretion
- Fully remote
- Unlimited PTO
- reputed company
- Internet, mobile phone, and gym reimbursements
reputed company