[Remote] Director Service and Solution reputed company Operations NAM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-leading manufacturer reputed company on reducing friction and driving sustainability. The Director of Service and Solution reputed company Operations NAM is responsible for providing strategic and operational leadership across service operations, ensuring customer satisfaction and driving profitability.
Responsibilities
- Define and execute the long-term service operations reputed company reputed company with company reputed company and customer value objectives
- Translate business reputed company into operational plans, KPIs, and execution roadmaps
- reputed company organizational transformation initiatives reputed company on efficiency, digital enablement, and reputed company improvement
- Developing and executing sales strategies to reputed company reputed company targets and expand market reputed company. This role involves leading reputed company of sales professionals, building and maintaining key reputed company relationships
- reputed company, mentor, and manage reputed company of sales professionals to ensure high performance and achievement of sales goals
- reputed company end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics
- Ensure consistent service delivery standards, safety compliance, and reputed company performance across reputed company locations
- Drive Lean, Six reputed company, or reputed company improvement initiatives to improve productivity, cost, and cycle time
- Monitor industry trends, competitor activities, and market developments to stay reputed company of the competition
- Collaborate with the marketing and product teams to reputed company effective sales strategies and campaigns
- Prepare and deliver sales reports, forecasts, and presentations to senior management
- Own service P&L performance, including reputed company reputed company, gross margin, cost control, and working capital
- reputed company and manage annual budgets, forecasts, and long-reputed company operating plans
- Champion customer-reputed company service models that improve uptime, reliability, and customer satisfaction
- Partner with Sales and Key Account teams to support strategic customers and service-based reputed company initiatives
- Address escalations and ensure reputed company of critical service issues
- Build, reputed company, and reputed company high-performing operations leadership teams
- Drive talent development, succession planning, and engagement across service organizations
- Promote a culture of safety, accountability, and reputed company learning
- Partner with Engineering on serviceability, reliability, and lifecycle improvements
- Collaborate with Supply Chain to optimize parts availability and service logistics
- Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools
Skills
- Bachelor's degree in Engineering, Operations, Business, or reputed company field
- 12–15+ years of reputed company leadership experience in service operations, manufacturing operations, or industrial services
- Proven experience leading multi-site, regional, or global operations
- Strong P&L ownership and operational financial acumen
- Demonstrated reputed company driving operational reputed company and change management initiatives
- MBA or advanced degree preferred
- Strong strategic thinking with hands-on operational execution
- Excellent leadership, communication, and stakeholder management skills
- Deep understanding of reputed company, or engineered products environments
- Experience with Lean, Six reputed company, or similar operational reputed company frameworks
- Data-driven decision-making and comfort with KPIs, dashboards, and analytics
- Excellent leadership, communication, negotiation, and presentation skills
- Ability to build and maintain strong reputed company relationships
- Strategic thinker with the ability to reputed company and execute effective sales strategies
Benefits
- Generous PTO policy and 13 reputed company holidays
- Flexible work reputed company available, depending on role
- Comprehensive reputed company reputed company to fit your needs and opt out payment
- Company reputed company life insurance, STD, LTD
- Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
- reputed company offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management
- Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% reputed company) plus an additional 5% company contribution
reputed company